This position requires regular, reliable attendance. This position requires a high level of attention to detail and accuracy, as the consequences of even a minor mistake can be significant for patients and providers. This position will promote teamwork and maintain high levels of customer service and professionalism in all communications. In addition, this position requires the ability to handle multiple tasks, get along with others and work independently.
Graduation from high school or equivalent is required. A minimum one year experience in customer service is required. A minimum one year in a health care environment is preferred; experience directly related to healthcare appointment scheduling or radiology highly preferred. Must be detailed oriented, able to exercise good judgement and work under pressure. Ability to work well in a team environment.
Stationary Position
- Must be able to remain in a stationary position for most of a workday.
- Sit to stand desks are available to all employees if the workstation has space to accommodate without obstruction to work.
Move or Transverse
- Often moves about the inside of the office to access file cabinets, office machinery, etc.
Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position
- Constantly operates a computer and other office productivity machinery, such as a computer, tablets, calculator, copy machine, printer, etc.
Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Monitor
- Frequently communicate with co-workers, patients, customers who have questions about scheduling or services provided.
- Must be able to exchange accurate information in these situations.
Move, Transport
- Occasionally moves paper/boxes of varying weight normally up to up to 10 pounds.
Detect, Determine, Monitor, perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess
- Must be able to see to assess accounts, documents, and written communications.
- Must have the ability to read orders or other communications on the patient’s and clinic’s behalf.
Exposure to work
- Constantly works indoors.
Access Privileges
PHI: Scheduling, Registration, Account History, Medical Records; This position routinely views patient medical records in order to research relative exams for scheduling purposes, as well as to answer exam specific questions.
PEI: none Building: BRM ADMIN Satellite location and CORA
EEOC Statement
CORA is an equal opportunity employer, committed to providing employees with a work environment that is free of discrimination and harassment. Applications will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. All employment decisions are based on business needs, job requirements and individual qualifications. Reasonable accommodation can and will be provided to any employee who needs accommodation to perform the essential functions of the job if the accommodation does not cause undue hardship.
