About GOTRAX GOTRAX designs and builds electric scooters, hoverboards, and e-bikes that make everyday transportation more fun and more accessible. We're growing fast, and our Customer Support team is a big part of keeping riders happy and coming back.
About the Role We're hiring a Customer Support Representative to join our team on-site. You'll be the friendly, knowledgeable voice riders turn to when they have questions, run into issues, or need help with an order — across phone, email, and live chat.
What You'll Do
- Answer inbound customer calls, providing clear, courteous, and effective phone support
- Resolve customer inquiries submitted via email support tickets in a timely and professional manner
- Provide real-time assistance through live chat, helping customers troubleshoot and find solutions quickly
- Document customer interactions and issues accurately in our support systems
- Escalate complex or unresolved issues to the appropriate team when needed
- Maintain a positive, patient, and solution-focused attitude in every interaction
- Help identify recurring issues and suggest improvements to processes or product information
What We're Looking For
- Previous customer service experience preferred (phone, email, or chat support a plus)
- Strong written and verbal communication skills
- Comfortable multitasking across phone, email, and chat platforms
- Patient, empathetic, and calm under pressure
- Basic computer proficiency (CRM/ticketing systems, email, chat tools)
- Bilingual candidates strongly encouraged to apply
- Reliable, punctual, and able to work on-site full-time
Schedule Full-time, in person
Pay $16.00–$18.00 per hour
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
