Overview
Join our dynamic healthcare team as a Medical Assistant/Receptionist, where you will play a vital role in delivering exceptional patient care and ensuring the smooth operation of our medical practice. This energetic position combines front-office responsibilities with clinical support, offering a fulfilling opportunity to work in a fast-paced environment that values professionalism, compassion, and efficiency. As a key member of our team, you will facilitate patient interactions, manage medical records, and assist with clinical procedures across both Psychiatric care and Therapeutic outpatient services. We are committed to providing a supportive environment that promotes growth, learning, and meaningful contributions to patient health.
Responsibilities
- Greet patients warmly and efficiently manage check-in and check-out processes using Electronic Health Records (EHR) systems.
- Collect patient information through intake forms, verify insurance details, and update medical records accurately.
- Measure vital signs such as blood pressure, pulse, temperature, and respiration to support clinical assessments.
- Assist healthcare providers with clinical tasks.
- Prepare examination rooms with necessary supplies and ensure cleanliness according to infection control protocols.
- Document medical encounters thoroughly using EMR/EHR systems while maintaining compliance with medical documentation standards.
- Support provider billing details.
- Support the office manager with specific delegated tasks related to office management and support.
- Support administrative duties such as scheduling appointments, answering phone calls, managing patient inquiries, and coordinating referrals or follow-up care.
- Maintain knowledge of medical terminology, anatomy, physiology, ICD coding for diagnoses, and pharmacology to ensure accurate communication and record-keeping.
- Collaborate effectively with referring providers, hospital case managers, and other behavioral health organizations.
- Uphold patient service excellence by demonstrating empathy, professionalism, and responsiveness at all times.
- Open to continuous learning opportunities as it relates to specific procedures provided in the office, such as TMS treatments. Willingness to obtain TMS training.
Qualifications
- Proven experience in a medical office setting with familiarity in medical office management and administrative support functions.
- Demonstrated knowledge of HIPAA privacy measures.
- Strong knowledge of medical terminology, ICD coding, medical billing, pharmacology, and EMR/EHR systems.
- Experience working in a specialized care setting such as Behavioral Health is highly desirable.
- Ability to handle multiple priorities efficiently while maintaining attention to detail in documentation and patient care activities.
- Excellent communication skills with a focus on patient service and teamwork within diverse healthcare environments.
Join us to make a difference in patients’ lives by providing compassionate care combined with efficient administrative support! We are dedicated to fostering an inclusive workplace that values your skills and encourages professional growth in the ever-evolving healthcare landscape.
PTO plan and healthcare benefits and are available.
Our Values
1. Patient-Centered - The patient is at the center of all we do.
- We listen carefully and treat every patient with dignity, empathy, and respect.
- We consider the impact of our decisions on the patient experience.
- We protect continuity of care through clear communication and follow-through.
- We make it easier for patients to understand what comes next.
2. Unified Team - We work as one team.
- We assume positive intent and address concerns respectfully.
- We share information others need to do their work well.
- We support one another and take shared ownership of improvement.
3. Holistic Mindset - We see the whole picture.
- We consider the whole in all that we do. The whole person, the whole practice, the whole patient care continuum.
- We balance immediate needs with long-term sustainability.
- We consider impacts on patients, clinicians, staff, and the practice.
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
