To provide leadership, management, and oversight of district technology infrastructure, networking, server systems, cybersecurity, and end-user support services. The Senior Director of IT & Support Services ensures secure, reliable, and efficient operations of all technology systems that support instruction, administration, and compliance. This position works collaboratively with the Chief of Data & Technology to plan, implement, and sustain technology initiatives that align with district goals and Texas Education Agency (TEA) requirements.
Education/Training:
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Bachelor’s degree in Computer Science, Information Systems, or related field (required)
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Master’s degree (preferred)
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Industry certifications preferred (e.g., CompTIA Network+, Security+, CCNA, MCSA, or equivalent)
Experience:
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Minimum of seven (7) years of progressively responsible experience in information technology and network administration
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Minimum of three (3) years in a supervisory or management role within a K-12 or higher-education environment
Special Knowledge/Skills:
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In-depth knowledge of LAN/WAN design, server administration, and network security
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Expertise in Active Directory, firewall systems, and backup/disaster recovery processes
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Familiarity with SIS integrations, single sign-on, and data protection regulations (FERPA, CIPA, etc.)
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Strong leadership, communication, and project-management skills Ability to analyze technical issues and implement sustainable solutions
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Demonstrated ability to manage budgets, contracts, and vendor relationships
Infrastructure and Network Management
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Direct all aspects of network operations, including LAN/WAN connectivity, wireless infrastructure, and internet security
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Oversee district servers, storage, and virtualization environments to ensure high availability and disaster recovery readiness.
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Maintain cybersecurity systems, including firewalls, endpoint protection, intrusion detection, and vulnerability management.
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Coordinate with external vendors to ensure uptime and compliance with E-Rate and other federal/state technology funding programs.
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Ensure all district sites maintain secure and reliable network access aligned with instructional and operational needs.
Helpdesk and Support Services
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Lead the district’s helpdesk operations to ensure timely response, resolution, and customer satisfaction.
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Establish escalation procedures and service level agreements (SLAs) for IT support requests.
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Develop and implement staff training for technology best practices and security awareness.
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Manage device inventory, imaging, and lifecycle replacement for end-user hardware.
Systems Administration and Security
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Administer user accounts, permissions, and authentication systems (Active Directory, Google Admin, SSO).
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Oversee data backup, retention, and disaster recovery protocols to protect against data loss or system downtime.
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Collaborate with the Chief of Data & Technology to align security practices with SIS, PEIMS, and district data governance policies.
Project Management and Collaboration
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Participate in technology planning, procurement, and implementation of district technology initiatives.
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Work jointly with the Chief of Data & Technology to design scalable solutions for system integration and network expansion.
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Prepare and maintain technical documentation, network diagrams, and standard operating procedures (SOPs).
Leadership and Supervision
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Supervise IT staff including network engineers, technicians, and helpdesk personnel.
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Develop professional growth plans for technology staff and conduct annual evaluations.
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Promote a service-oriented culture focused on problem solving, efficiency, and continuous improvement.
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Network Engineers
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Systems Administrators
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Technical Support Specialists/Helpdesk Staff
Physical/Mental Demands: Ability to lift equipment up to 40 lbs; prolonged periods at a computer; travel between campuses.
Environment: Office and campus environments; occasional evening or weekend work for maintenance or system rollouts.
