The IT Network Support Technician will be responsible for handling remote and on-site troubleshooting, responding to incoming phone calls, tickets, and e-mail requests for support of Hardware and Software issues and escalating said issues up the chain if unable to resolve. The technician will also build, configure, and troubleshoot desktop systems and workstations with limited supervision as well as provide software delivery to the desktop. The technician will work together with the IT Administrator on various projects that may or may not require travel between remote sites as well as on-site.
All training for the job will be provided however the Technician should possess the ability to be a self-learner, be resourceful, and have a strong desire to begin their career in Information Technology. The Technician should be a motivated individual with a strong desire to learn as well as being able to work in a small team environment and be able to communicate well with team members.
Qualifications:
· High School diploma or equivalent
· Valid Driver's License and car insurance
· Technical certifications are desired (A+, Network+, Security+, etc.)
· 1 year minimum of hands on experience working on IT systems
· Knowledge of Mobile devices (Android and Apple)
· Knowledge of Printers and multifunctional Devices
· Knowledge of Windows Operating Systems
· Knowledge of Basic Office 365/Outlook support
· Knowledge of basic Wireless and Networking
· Strong communication and documentation skills
· Strong Customer Service attitude via Phone, remote support and direct face to face interaction
· Some travel required between remote sites within the Dayton area. May also travel to locations in Washington Courthouse and Columbus.
· Ability to meet the physical demands of the position, including, but not limited to frequent computer use, standing, bending, crouching and lifting up to 50lbs
A comprehensive benefit package is available for full-time employees.
Job Type: Full-time
Pay: $20.50 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person
