Core Responsibilities
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Review merchant applications for completeness
- Verify documents:
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Bank statements (3–6 months)
- Credit card processing statements
- Business licenses
- Enter and manage data in CRM systems
- Communicate with:
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ISOs (Independent Sales Organizations)
- Underwriters
- Submit files to lenders/funders
- Track deal progress until funding
- Ensure compliance with internal guidelines
- Strong attention to detail
- Fast-paced multitasking
Organization & deadline management
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Requirements
Required Skills
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Ability to read bank statements and cash flow
- Detect red flags (NSFs, negative balances, irregular deposits)
- Basic underwriting understanding (helpful)
Technical Tools
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CRM systems (e.g., Salesforce or similar)
- Microsoft Excel / Google Sheets
- Document management tools (Dropbox, Google Drive)
Industry Knowledge (Highly Preferred)
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Factor rates
- Holdback percentages
- Daily/weekly ACH payments
Familiarity with funders and ISO relationships
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Benefits
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Health, dental, and vision insurance
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Paid time off (PTO) and sick leave
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Paid holidays
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401(k) retirement plan (with employer match, if applicable)
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Performance bonuses and incentives
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Career growth opportunities within underwriting or operations
