Position Summary
The Administrative Assistant provides administrative and customer service support to ensure the daily operations of the office run efficiently. This position is responsible for scheduling appointments, coordinating daily routes for cleaning technicians, communicating with customers and team members, managing office records, and assisting with marketing and social media activities.
The ideal candidate is organized, detail-oriented, able to manage multiple priorities, and committed to providing excellent customer service in a fast-paced office environment.
Responsibilities
- Answer incoming phone calls, emails, and text messages professionally
- Provide exceptional customer service to current and prospective customers
- Schedule residential and commercial cleaning appointments
- Create and coordinate daily routes for cleaning technicians
- Communicate schedule updates with customers and field staff
- Maintain accurate customer records and office files
- Assist with estimates, invoices, payment processing, and customer follow-up
- Create and schedule social media content
- Respond to social media messages and inquiries
- Assist with marketing projects and promotions
- Support the Office Manager with administrative tasks
- Perform other office duties as assigned
Qualifications
- Fluent in English and Spanish, including speaking, reading, and writing is a MUST
- Previous administrative, office, customer service, or scheduling experience preferred
- Excellent verbal and written communication skills
- Strong organizational, time management, and multitasking abilities
- Ability to work in a fast-paced office environment
- Strong attention to detail and problem-solving skills
- Comfortable using Mac computers and learning new software applications
- Comfortable using business software, scheduling systems, email, and social media platforms
- Ability to work independently and as part of a team
- Professional, dependable, and customer-focused
Preferred Qualifications
- Experience using Housecall Pro
- Experience in the residential cleaning or home service industry
- Experience with scheduling, dispatching, or route coordination
- Experience using Canva or similar design software
- Familiarity with Apple productivity applications
About Isabel Cleaning Services
Isabel Cleaning Services provides residential and commercial cleaning services throughout the Fredericksburg and surrounding areas. We are committed to delivering reliable service, maintaining strong customer relationships, and supporting a collaborative team environment.
Pay: $18.00 - $25.00 per hour
Benefits:
Work Location: In person
