Job Opportunity: Municipal Billing Clerk
Position Summary: The Municipal Billing Clerk serves as the primary point of contact for residents and visitors, playing a key role in supporting daily City Hall operations. This position is responsible for managing utility billing and accounts, assisting with building permits, maintaining accurate records, and providing excellent customer service to ensure the efficient delivery of municipal services and a positive community experience.
Essential Job Functions
- Process and maintain accurate utility billing, customer accounts, and payment records in accordance with municipal policies and procedures.
- Receive, process, and record payments for utilities, permits, rentals, and other city services while ensuring accuracy and accountability.
- Assist the City Treasurer with financial and administrative tasks, including account reconciliation, reporting, and record maintenance.
- Coordinate the collection and entry of meter reading data to ensure timely and accurate utility billing.
- Issue building permits and maintain related records, ensuring compliance with established municipal processes.
- Manage the scheduling, reservations, and rental agreements for city-owned facilities and community spaces.
- Serve as a primary point of contact for residents, businesses, and visitors by answering phones, responding to inquiries, and providing exceptional customer service.
- Maintain accurate records, files, and documentation in compliance with municipal requirements and retention standards.
- Collaborate with municipal staff to support daily operations and ensure the efficient delivery of city services.
- Perform general office and administrative duties, including data entry, correspondence, filing, and other responsibilities as assigned.
Preferred Talents
- Strong customer service and communication skills with the ability to interact professionally and courteously with residents, visitors, and staff.
- Excellent attention to detail and accuracy when handling billing, payments, financial records, and administrative documentation.
- Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
- Proficiency in Microsoft Office and municipal billing, accounting, or database systems, with the ability to learn new software and processes quickly.
- Bilingual (English/Spanish): Highly preferred and considered a significant asset
Qualifications
- High school diploma or equivalent required; associate degree in business administration, accounting, finance, or a related field preferred.
- One to three years of experience in customer service, billing, accounting, municipal administration, or a related office environment.
- Demonstrated proficiency in Microsoft Office applications and the ability to learn municipal billing, accounting, and record management systems.
Working Environment
This position works primarily in a municipal office setting with frequent interaction with residents, visitors, and city staff. The role involves regular use of computers, telephones, and other office equipment, while managing multiple tasks in a customer-service-oriented environment. A professional, courteous, and collaborative approach is essential to supporting daily City Hall operations.
How to Apply: Interested applicants must submit:
- Resume
- Cover Letter
- Completed City of Madison Employment Application
Applications will be accepted until filled.
The City of Madison offers an excellent benefits package, including health and dental insurance, paid leave, and participation in the City’s retirement plan. Applications, a complete job description and the opportunity to apply online are available on the City of Madison website:
https://www.madison-ne.com/government/job-opportunities/
or submit all documents to our email; [email protected] or visit us in person at 211 S Lincoln St, Madison, NE 68748.
The City of Madison is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $24.40 per hour
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
