Responsibilities
Efficiently and professionally handle customer inquiries via phone, live chat, and email, ensuring accurate information provision about products, services, and policies.
Diagnose and resolve customer issues regarding related products, working closely with technical teams to deliver effective solutions.
Assist customers in ordering parts and accessories, ensuring precise order entry and timely processing.
Identify alternative parts when necessary.
Provide courteous, friendly, and professional service to exceed customer expectations, offering product recommendations and tips to enhance their experience.
Accurately document customer interactions and issue resolutions using our software systems and report common inquiries and feedback for continuous improvement.
Collaborate with other customer service team members to share knowledge and enhance service quality and engage with other departments to address complex customer issues.
Stay updated on new products, models, and troubleshooting best practices to maintain current knowledge.
Perform additional delegated tasks as needed.
Qualifications
Minimum educational requirement: High School Diploma or equivalent.
1 to 2 years of Customer Service experience in a call center
1+ years of experience in handling customer service email inquiries and live chat communication
1+ years of experience in handling escalated customer claim calls and understanding
Typing speed of at least 30 words per minute
Strong interpersonal skills and a pleasant telephone manner
Excellent verbal and written communication skills in a professional business context
Ability to remain composed under pressure and professionally manage challenging customer interactions.
Strong attention to detail, organizational skills, and the ability to multitask effectively.
Openness to learning and willingness to assemble components
- Some Sales experience
Job Location: Santa Fe Springs
MONDAY - FRIDAY
$20- $22
Please call for more information: Phone: (714) 243-5311
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Shift:
Experience:
- Customer service: 2 years (Required)
- Customer support: 2 years (Required)
- some retail sales: 1 year (Required)
- Phone etiquette: 2 years (Required)
- verbal and written communication : 1 year (Required)
- Computer skills: 2 years (Required)
- Attention to detail: 1 year (Required)
- Multitasking: 1 year (Required)
Language:
Ability to Commute:
- Santa Fe Springs, CA 90670 (Required)
Ability to Relocate:
- Santa Fe Springs, CA 90670: Relocate before starting work (Required)
Work Location: In person
