Customer Operations Manager
Customer Success Manager | Manufacturing Leadership | Customer Experience
The TRG Growth Practice is partnering with a leading manufacturer of engineered building products to identify a Customer Operations Manager to lead customer care and operational support within a growing manufacturing organization.
This is a high-impact leadership role overseeing customer care, order management, and operational support teams responsible for the end-to-end customer experience. You'll lead multiple customer-facing teams supporting technical product inquiries, application support, order management, change orders, fulfillment execution, and issue resolution while ensuring customers receive timely, accurate, and consistent service.
Partnering closely with Sales, Operations, Supply Chain, Engineering, and regional leadership, you'll lead standing up a new team within the department, drive continuous improvement through process optimization, automation, and AI-enabled solutions. Just as importantly, you'll coach and develop high-performing teams while fostering a culture built around accountability, collaboration, and customer focus.
This is an excellent opportunity for a people-first leader who enjoys solving operational challenges, improving the customer experience, and influencing the future of a growing organization.
What We Are Looking For:
- Bachelor's Degree required
- 5+ years of leadership experience managing customer care, customer service, order management, sales operations, or customer support teams within a manufacturing environment
- Demonstrated success leading high-volume order management, change orders, backlog management, and fulfillment coordination
- Proven ability to develop high-performing teams and partner cross-functionally with Sales, Operations, Supply Chain, and Engineering
- Experience using customer-facing KPIs, continuous improvement, automation, or AI to improve operational performance and the customer experience
If you're ready to lead a critical customer-facing function and help shape the future of customer experience within a growing manufacturing organization, let's connect.
If you are interested in this or future opportunities in your area, please send a Word-Formatted resume to [email protected] and we will contact you when opportunities arise that match your geography and experience. All inquiries are kept confidential and your information will not be shared without your prior approval.
All applicants must be authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin,
Work Location: In person
