Location: On site in Lafayette, LA; Orlando, FL; Metairie, LA; Houston, TX; Memphis, TN
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
SUMMARY
The IT Disaster Recovery Consultant will be responsible for supporting the efforts of the First Horizon Business Resilience department, including crisis management, business continuity and disaster recovery initiatives. The candidate will be responsible for continuity and recovery plan administration and will perform data reporting for leadership, as well as provide general crisis management support. The candidate must have analytical skills to interpret quantitative and qualitative information to achieve departmental objectives and produce effective solutions for continuous process improvement. This position should be able to work in a collaborative team setting, and independently with limited supervision, and will perform other projects and duties as assigned.
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES
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Lead the development, implementation, maintenance, and testing of IT disaster recovery plans for data center loss scenarios, including enterprise, colocation, and cloud.
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Produce testing, exercise, and after-action reports in appropriate language and style acceptable for presentation to senior and executive management as well as internal and external auditors.
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Build and foster relationships with business leaders and technology professionals.
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Interface with business and technology subject matter experts to review application, system, and business service recovery plans to identify areas of improvement and provide guidance to address issues identified.
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Develop metrics in support of the Business Resilience program, including reports, dashboards, and scorecards. Responsible for data management, analyzing data, identifying problems, and developing recommendations.
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Maintain robust resilience plans, which include contingency planning for loss of people, facilities, technology, and vendor dependencies.
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Assist in planning and execution of exercises relating to crisis management, business continuity, and disaster recovery.
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Coordinate cross-functional projects with stakeholders from Corporate Security, Information Technology, Human Resources, and other departments. Facilitate timely identification, escalation, and resolution for all outstanding issues.
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Support the use and maintenance of departmental resources, including weather monitoring and automated notification applications.
SUPERVISORY RESPONSIBILITIES
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No supervisory responsibilities
KNOWLEDGE, SKILLS, AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
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Bachelor’s degree required.
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2+ years of information technology disaster recovery experience preferred.
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General knowledge of data center infrastructure and operations, including redundancy, failover, and disaster recovery posture concepts required.
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General knowledge of change management practices and other risk mitigation measures required.
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Strong oral and written communication skills required.
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Analytical skills to interpret quantitative and qualitative information required.
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Report writing skills required.
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Able to take direction, multi-task, and quickly adapt to shifting priorities.
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Exercise latitude in determining functional and technical objectives of an assignment.
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Banking or financial industry experience preferred.
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May be required to work weekends and/or extended hours. Requires rotating 24/7 on call support.
CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)
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Industry certification, such as ABCP or CBCP, considered but not required.
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Technology certification, such as CompTIA A+ or Microsoft Technology Associate, considered but not required.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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