Job Description: Service Engineer
Company: CodexIT
Location: Santa Barbara, CA (100% On-site)
Employment Type: Full-Time
About CodexIT
At CodexIT, we pride ourselves on delivering premier IT support and infrastructure management. We are seeking a highly skilled and professional Service Engineer to act as our dedicated, on-site embedded technician for a key client in the Santa Barbara and surrounding area. In this role, you will be the face of CodexIT, ensuring seamless technology operations and delivering exceptional customer service directly at the client’s location.
The Role
The Service Engineer is a crucial technical resource responsible for managing, maintaining, and troubleshooting the client’s local infrastructure. Operating entirely on-site, you will bridge the gap between our central Helpdesk/NOC teams and the client's end-users. You must be deeply analytical, capable of working independently, and dedicated to maintaining the highest standards of professional conduct and appearance.
Key Responsibilities
- On-Site Technical Support: Serve as the primary on-site escalation point for complex technical issues that cannot be resolved remotely by the service desk.
- Embedded Client Relations: Act as the primary technical liaison for the client. Maintain an impeccable professional presence, adhering strictly to dress code and workplace etiquette guidelines, ensuring client satisfaction and trust at all times.
- Hardware & Infrastructure: Deploy, configure, and troubleshoot workstations, peripherals, mobile devices, and local networking equipment (switches, access points, routers).
- Systems Administration: Manage user identities, access, and permissions within Active Directory, Microsoft 365, and Azure AD.
- Incident Management: Take ownership of the local ticket queue. Triage, document, and resolve issues within defined SLAs, escalating to senior systems engineers or the NOC only when necessary.
- Preventative Maintenance: Conduct routine physical checks of conference room tech, network closets, and on-site hardware to preemptively address potential failures.
- Documentation: Create and maintain accurate network diagrams, knowledge base articles, and standard operating procedures (SOPs) for the client's specific environment.
Qualifications & Requirements
- Experience: 3–5 years of progressive experience in IT support, with at least 1–2 years successfully operating in an escalation or advanced troubleshooting capacity. Previous experience as an embedded or field technician is highly preferred.
- Technical Proficiency:
- Advanced troubleshooting for Windows and macOS environments.
- Deep understanding of Microsoft 365 administration and Active Directory.
- Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs).
- Experience with endpoint management, RMM tools, and ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).
- Familiarity with workstation backup solutions and data recovery best practices.
- Soft Skills: Exceptional verbal and written communication skills. Ability to explain complex technical concepts to non-technical stakeholders without using heavy jargon.
- Autonomy: Proven ability to manage time effectively, prioritize tasks, and execute responsibilities with minimal direct supervision.
Physical Requirements
- Ability to work on-site in Santa Barbara are (up to 2 hour radius)
- Ability to lift and transport IT hardware (up to 50 lbs) and safely navigate the physical environment (e.g., routing cables under desks, working in server closets).
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Application Question(s):
- Have you worked at an MSP?
Work Location: In person
