Job Description: Floor Service Team Member
Location: Toro Honolulu
Job Type: Part-Time / Full-Time
Compensation: Hourly + Pooled Tips
About Us
At Toro Honolulu, we create unforgettable dining experiences rooted in Japanese culinary tradition. We take pride in delivering excellence through food, service, and atmosphere. Our team is small, professional, and passionate — and we’re looking for someone who shares that same commitment to hospitality and detail.
Job Summary
We are seeking a reliable and enthusiastic service staff to join our team. You will be responsible for ensuring every guest feels welcome and leaves with a positive experience. From managing reservations and preparing the dining room to beverage service and closing duties — this is a hands-on role where your attention to detail, communication, and love for Japanese cuisine will shine.
Responsibilities Guest Experience
- - Provide exceptional hospitality through attentive and professional service
- - Monitor table service durations
- - Maintain a clean, safe, and inviting environment — including restrooms and walkways
- - Manage daily texts and email communication for next-day reservations
- - Greet and seat guests, handle phone inquiries with courtesy
- - Communicate and print daily menu updates
- - Coordinate with chefs and print daily run sheet
- - Promote Toro through photos and guest engagement
Daily Operations (Hostess / Server)
- - Be ready to greet guests by 4:00 PM sharp
- - Hang and store Noren, lock doors after shift, Lock outdoor tables and chairs
- - Maintain plants and granite surfaces
- - Set tables, ensure correct glassware, and tidy outdoor areas
- - Clean chairs, screw in loose parts, prep for next shift
- - Refill beverage coolers, prep mocktails, and refill soy sauce
- - Stay on the floor during service — no phone use during shifts
- - Provide beverage service: water, tea, wine, beer, sake, cocktails
- - Assist with clearing tables, wiping water spots, and organizing dishes
- - Sweep floors nightly and clean workstations
- - Charge and store restaurant devices after shift
Tip Handling
- - Participate in pooled cash tips shared fairly among staff
- - Submit tip summary at end of shift
- - Tip deductions may apply for tardiness, early departures, or missed duties
Qualifications
- - Prior restaurant experience preferred
- - Strong attention to detail and cleanliness
- - Great communication and interpersonal skills
- - Comfortable multitasking in a fast-paced environment
- - Passion for Japanese cuisine and hospitality
- - Dependable and punctual
- - Japanese speaking a plus
Perks & Benefits
- - Hourly wage plus tips
- - Staff meal provided
- - Flexible scheduling
- - Growth opportunities in a professional, supportive team environment
Ready to Join Us?
If you love providing great service and are looking for a welcoming team environment where every detail matters, we’d love to meet you. Apply today to join the Toro Honolulu family!
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
Application Question(s):
- Can you work Tuesday, Wednesday, Thursday? 3:00 pm- Closing time typically 9:00-11:00 PM
Education:
Experience:
- Server: 5 years (Preferred)
Language:
License/Certification:
Location:
- Honolulu, HI 96817 (Preferred)
Shift availability:
Work Location: In person
