Job Title: Field Service Technician
Job Overview
As a Field Service Technician at Rich's Landscaping, you will act as the primary face of our on-site specialty service, repair, and installation operations. You will travel directly to residential and commercial customer locations to execute high-quality property enhancements, diagnose mechanical or structural issues, and ensure peak performance of all landscape features and service equipment.
Key Responsibilities
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Execute precision installations: Handle premium mulching, stone layout, tree/shrub planting, and minor hardscaping projects.
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Troubleshoot technical issues: Diagnose and repair landscape features, specialized outdoor gear, and on-site mechanical equipment.
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Maintain premium landscapes: Perform professional mowing, edge trimming, strategic pruning, and garden bed upkeep.
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Provide seasonal care: Lead comprehensive spring and fall property cleanups to prepare client yards for seasonal shifts.
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Manage customer relationships: Interact with clients on-site to understand requirements, offer recommendations, and boost customer satisfaction.
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Operate assets safely: Use commercial-grade power tools, mowers, and company field vehicles safely and in line with company protocols.
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Document property work: Complete brief daily service reports detailing tasks finished, parts used, and future property recommendations.
Skills & Qualifications
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Physical stamina: Comfort working outdoors for long hours in varied weather conditions while lifting heavy materials.
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Problem-solving skills: Strong knack for diagnosing equipment issues or terrain-layout roadblocks efficiently.
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Reliability and punctuality: A proven track record of arriving on time with a strong work ethic.
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Customer-first mindset: A friendly, professional demeanor when interacting with clients and neighbors.
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Valid driver's license: Clean driving record to operate company vehicles between job sites.
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Prior industry experience: Minimum of 1–2 years in landscaping, irrigation, hardscaping, or a related field service role is highly preferred.
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