As a Contact Center Specialist, you will be responsible for delivering UNexpectedly delightful experiences to our members while ensuring their financial needs are met. This role will involve handling member inquiries, processing transactions and promoting our products and services.
This role is fully on-site in Johnston, Iowa, Monday through Friday until 6 PM with a Saturday rotation. Candidates relocating to the area are welcome.
What You’ll Do:
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UNbanking Member Interaction: Engage with members across multiple channels including inbound calls, Interactive Teller Machine (ITM) sessions, secure messages on online banking platforms and website contact leads. Facilitate various transactions including check cashing, deposits, withdrawals, transfers, loan payments and issuance of cashier’s checks.
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Customer Service & Product Promotion: Patiently provide personalized assistance to understand each member’s financial needs. Actively refer members to the appropriate channel within the credit union to best serve their experience. Educate members on the features and benefits of various banking products, such as loans, savings accounts and certificates of deposit.
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Member Support: Update member information and ensure records are accurate and up to date. Adhere to regulatory requirements and compliance standards in all interactions and transactions. Utilize credit union software and technology to efficiently process transactions and access member information. Assist members with digital banking tools and educate them on online services.
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Account Maintenance: Execute account maintenance while maintaining strict adherence to protocol. Prioritize accuracy in transaction handling and promptly address member inquiries ensuring timely resolution of issues.
Who We’re Seeking:
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Someone who is self-driven with strong interpersonal and communication skills
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Attention to detail and accuracy
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1-2 years of cash-handling and/or retail experience
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A high school education or GED
Why You’ll Love It Here:
UNconventional Culture: At Community Choice, we UNbank. UNbanking is a personality, an energy, a whatever-it-takes mentality to exceed our members’ expectations. Being a financial institution and a credit union is what we are, not who we are. Our in-office work environment values creativity and collaboration.
Growth Opportunities: We offer a career path where your hard work will be recognized and rewarded.
Comprehensive Benefits Package: Competitive pay, health benefits, generous 401K matching program, maternity and parental leave, flexible time off and more.
Work Environment: We are a group of collaborating individuals, and our jobs are primarily in office; however, we do offer flexibility throughout your workday as needed. You will work with your leader to figure out options that work best for you and your team on the days you may need to get creative with your schedule.
Work Authorization/Sponsorship –
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.Nonimmigrant Workers and Green Card for Employment-Based Immigrants
Community Choice Credit Union is an Equal Opportunity Employer –
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
