The System Support Analyst I is responsible for supporting all offices on the implementation and use of
multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes
ticket trends and recommends solutions to prevent questions and issues.
Essential Duties and Responsibilities:
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Supports multiple stakeholders on a range of systems (Including but not limited to Vision,
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eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock)
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Troubleshoots and resolves tickets submitted timely
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Works with other team members in order to escalate issues that couldn’t be resolved
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Reports on ticket trends weekly
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Reeducates system users as appropriate
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Informs key stakeholders of potential issues related to errors and trends
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Contributes to projects that will prevent questions, problems, and tickets
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Provides great customer service to our business partners
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Performs other duties as assigned/necessary
Minimum Requirements:
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Bachelor’s Degree or equivalent experience required
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Experience in the IT/Healthcare industry/staffing/recruiting or field support
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Ability to analyze system and process related issues and offer solutions
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Strong customer service and communication skills required
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Must be able to work effectively as part of a team while maintaining a strong attention to detail
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Basic computer proficiency required and proficiency in Windows XP Professional, Microsoft
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Office suite software programs, internet usage, and learning program design systems and software
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Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required
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