Position Overview: We are a high volume, results oreinted personal injury law firm and we are seeking a motivated and detail-oriented individual to join our intake department as a Claim Opener. The Claim Opener plays a critical role in our firm by efficiently and accurately processing new client claims and ensuring that all necessary information is collected to initiate the legal process.
Key Responsibilities
- Contact auto insurance carriers to open new claims
- Obtain and document claim numbers, adjuster information, and policy details
- Verify insurance coverage (liability, UM/UIM, PIP/MedPay when applicable)
- Accurately enter all claim and insurance data into the case management system
- Handle high outbound call volume daily with professionalism and efficiency
- Follow up with carriers as needed to secure missing or updated information
- Ensure all information is complete, accurate, and timely for downstream teams
Required Skills & Qualifications
- Strong phone presence and confidence speaking with insurance adjusters
- Ability to manage high call volume without sacrificing accuracy
- Tech-savvy and comfortable working across multiple systems/screens
- Detail-oriented with excellent documentation skills
- Organized, reliable, and able to prioritize tasks in a fast-moving environment
- Prior experience in claims, intake, call centers, or legal support is a plus (not required)
Qualifications:
- High school diploma or equivalent required; college degree preferred.
- Previous experience in a fast-paced office environment, preferably in a legal setting.
- Excellent communication skills, both verbal and written, with a professional demeanor.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize tasks effectively in a high-volume setting.
- Proficiency in data entry and computer applications, including Microsoft Office Suite and case management software.
- Knowledge of personal injury law or legal terminology is a plus but not required.
Benefits:
- Competitive hourly wage $18 per hour.
- Full-time employment with opportunities for growth and advancement within the firm.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Positive and collaborative work environment with a supportive team of professionals.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Personal Injury: 1 year (Required)
Work Location: In person
