Job Summary
We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor will be responsible for overseeing the front desk operations during the night shift, ensuring a smooth and efficient check-in and check-out process for guests. This role requires strong customer service skills, attention to detail, and the ability to handle various tasks simultaneously in a fast-paced environment.
This position will cover Friday, Saturday, and Sunday nights, three 10-hour shifts.
Responsibilities
- Conduct nightly audits of financial transactions and ensure accuracy in all guest accounts.
- Manage front desk operations, including guest check-ins and check-outs, while providing exceptional customer service.
- Address guest inquiries and resolve any issues that arise during the night shift, ensuring a positive experience for all guests.
- Maintain accurate records of room availability and reservations, updating systems as necessary.
- Handle multi-line phone systems with professionalism and effective phone etiquette.
- Collaborate with other departments to ensure seamless guest services and satisfaction.
- Prepare daily reports summarizing occupancy rates, revenue, and any discrepancies for management review.
Skills
- Strong background in hospitality management or hotel management is preferred.
- Experience with night audit procedures is highly desirable.
- Excellent customer service skills with a focus on guest relations.
- Proficiency in handling front desk operations within a hotel or resort setting.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with multi-line phone systems and effective phone etiquette is essential.
- Ability to work independently during night shifts while maintaining attention to detail and accuracy in all tasks. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift!
Pay: From $18.00 per hour
Expected hours: 30.0 per week
Work Location: In person
