Enforcement Officer/Case Manager

Chester County of Pennsylvania -
West Chester, PA

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Job Details

Full-time
$24.35 an hour

Qualifications

Court hearing assistance
Computer operation
Confidential information handling
Microsoft Outlook
Texting/chatbox tools
Case assessment
Handling wage garnishments
Phone communication
Interviewing clients
Computer literacy
Spreadsheets
Caseload management
Professional ethics
Client rapport building
In-person customer service
Word embeddings
De-escalation techniques
Mid-level
Criminal Justice
Debt collection legal action
Phone customer support
Task prioritization
Desktop applications
Organizational skills
Social service program compliance monitoring
Legal case management
Court document preparation
Negotiation in dispute resolution
Bachelor's degree in criminal justice
Debt collection mediation

Full Job Description

Summary

The Enforcement Officer is responsible for ensuring the enforcement, collection and monitoring of court-ordered child and spousal support.

A criminal background check is required.

Essential Duties

Ensure that payments are received and all provisions are followed in compliance with the court order as well as with state and federal law.

Address questions and concerns regarding child and spousal support cases through phone calls, mail and walk-in service.
Monitor performance of caseload collections and determine next steps to initiate payments from clients
Capable of timely follow up on events
Respectful and positive motivation of clients and the ability to explain court interactions to clients
Review and execute attachments to garnish wages, unemployment compensation, worker’s compensation and social security benefits.
Utilize sources such as the United States Postal Service to acquire information on clients including addresses, employers and social security numbers.
Perform case management duties (review cases for payments, take appropriate enforcement action, modifications of support, filing pro se petitions, closure and suspension of cases).
Maintain compliance of all enforcement action with state and federal regulations by answering mail alerts that bring non-compliance or possible problem cases to the officer’s attention.
Negotiate and mediate with all parties to resolve any issues that may exist.
Use all appropriate enforcement techniques within state and federal regulations.
Review specific delinquent cases to determine if techniques should be used (seizure of assets, judgements, liens, IRS and State tax refund intercepts, driver’s license suspension and credit bureau reporting).
Take appropriate action to bring the non-compliance to the obligor’s attention in an effort to resolve outstanding issues.
Ensure that medical coverage is provided in accordance with the support order and that changes in coverage are reported.
Provide coverage for team members as necessary.
Review cases in which the obligor has been found in contempt and has been placed on probation, (review monthly for compliance; if non-compliant, may request that a bench warrant be issued).
Contact other states or countries if party does not reside in Pennsylvania.
Audit support cases when payment records or orders are challenged by either party.
Assist at special hearings in the Court of Common Pleas.
Perform other duties, tasks and special projects, as required.

Qualifications/Preferred Skills, Knowledge & Experience

Bachelor’s degree in criminal justice or related field; or 4 years court-related experience
Six months to one year of job-related experience and/or training.
Knowledge of Federal Code of Regulations.
Working knowledge of Pennsylvania rules of civil procedure and the ability to remain up to date on all changes.
Working knowledge of state regulations in regard to child support.
Ability to interface effectively with county management, user agencies and general public.
General understanding of Financial calculations
Strong verbal and written communication skills.
Customer service experience
Intermediate skill to use a personal computer and various software packages.
Ability to work independently and proceed with objectives.
Ability to work as part of a team.
Ability to exercise sound judgement and coordinate resolutions to critical situations, under all conditions.
Ability to maintain confidential information and handle confidential matters.
Ability to adequately assist unfamiliar clients for unavailable officers.
Ability to show patience toward clients and other staff.

Preferred Skills, Knowledge & Experience:

Experience in case management or interaction with the public
Strong professional ethics.
Advanced interpersonal skills including de-escalation, mediation and interviewing
Ability to follow office protocols.
Able to use common sense understanding to carry out instructions.
Ability to handle and resolve recurring problems.
Strong time management skills.
Strong organization skills.
Ability to establish priorities (remain focused on daily operations).
Accurate and detail oriented.
Able to carry tasks to completion.
General knowledge and understanding of County of Chester policies and procedures.

Additional Information

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

Computer Skills:
To perform this job successfully, an individual should have:

Intermediate Word skills
Intermediate Excel skills
Intermediate Access skills
Basic OutLook skills (email)
Basic Internet Explorer skills
Skill and knowledge with PACSES (automated & in-depth statewide case management software system)
Skill and knowledge adobe acrobat, imaging systems
Skill and knowledge with instant messaging

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Summary

Essential Duties

Qualifications/Preferred Skills, Knowledge & Experience

Additional Information

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