The Order Management Supervisor is a hands-on leader responsible for managing a portfolio of customer accounts while supervising a team of Order Management Representatives across the Americas. In addition to performing day-to-day order management activities for assigned accounts, this role provides direct leadership, coaching, and performance management for a team of customer service professionals. The Supervisor leads daily visual management meetings, monitors team performance and service levels, supports employee development through training and onboarding, ensures compliance with established processes and policies, and drives continuous improvement to deliver an exceptional customer experience. This is a hybrid position based in our Dublin, Ohio office. Other locations will be considered for internal candidates.
