We are seeking a Sales Coordinator to join our Edgewater Sales & Catering team. The Sales Coordinator provides administrative support, customer service and sales. The Sales Coordinator will be responsible for assisting the Sales & Catering Team in handling group bookings and managing contracted room blocks, including corporate, wedding, and/or social bookings. This position acts as the liaison between the client, sales team, and operational staff to ensure a seamless stay of corporate, wedding, and/or social groups. Our ideal candidate is a capable administrator with a passion for sales and customer service and must be highly organized, proactive, and solutions oriented. Above all, we are looking for a positive attitude and a collaborative team player.
Duties and Responsibilities
- Works alongside the Sales & Catering Team in handling assigned group bookings by completing contract turnover process, managing contracted room blocks, tracing cut-offs dates, sending reminders to clients, and detailing special instructions pertaining to group.
- Acts as a liaison between the Sales/Catering Manager and the client while following-up and keeping all appropriate staff aware of pertinent informational changes or any irregularities for assigned groups by completing detailed and accurate group resumes for our operational team.
- Assure group resumes are complete 2 weeks prior to the group’s arrival, complete with information pertinent to event and room block.
- Work with client to accurately quote and charge all deposits; receive and process deposit payments, sending reminders as necessary. Follow Standard Operating Procedures and company policies, especially as related to event restrictions, collection of deposits, billings and collection of funds.
- Assist the Sales/Catering Managers with BEOs, Group Resumes, and Floor Plans as needed
- Timely response to client and guest requests; the expected response time is one business day or less.
- Ensures communication is conveyed to all appropriate areas within the Hotel and resolves any outstanding issues or problems to ensure a quality product delivery and guest satisfaction.
- Anticipate and resolve guest service concerns by providing solutions in a prompt and professional manner
- Assists with client property tours as needed.
- Ability to remain calm and professional while working under pressure.
- Collaborates well with others and recognizes the importance of being a part of a team
- Proactive, organized and customer service oriented.
- Assists clients during events on-property which may include early morning, evening and/or weekend hours.
- Is consistently available to assist with special projects and events and willingly accepts related responsibilities.
- Other Duties as assigned
Join us as a Sales Coordinator if you're passionate about driving business success through innovative sales strategies and building meaningful customer relationships. We offer a vibrant environment where your skills will directly contribute to our growth while providing you with opportunities for professional development in a supportive team setting.
Pay: $19.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
