The Way We Live. We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationships and compassion. As relationships grow, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey.
Job Title: Barista
Reports To: Store Lead
Pay Information: Minimum wage + Tips
FLSA Status: Hourly / Nonexempt / Part-Time
Position Overview. As a Barista, you are at the heart of the Black Rock Coffee Bar experience, creating meaningful connections with Guests and Team Members while delivering exceptional service and consistently crafted beverages. You will bring energy, care, and attention to every interaction while maintaining a welcoming, clean, and efficient store environment. Success in this role requires a genuine passion for people, a commitment to quality, and the ability to thrive as part of a fast-paced, collaborative team.
Services and Duties. To succeed in this role, you must bring a people-first mindset, strong customer service skills, and the ability to thrive in a fast-paced store environment:
- Immediately and warmly welcomes customers and team members, ensuring a positive, welcoming, and engaging environment.
- Abides by service speed requirements without compromising beverage quality or customer service, including third-party orders.
- Prepares and serves coffee and coffee-less beverages and food items using retail equipment, such as espresso machines and convection ovens.
- Maintains clean and organized work and customer areas, following health and safety guidelines.
- Promotes new coffee offerings and seasonal specials to enhance brand awareness and sales.
- Handles accurate cash and credit transactions, including daily cash deposits when required.
- Supports training initiatives and mentors new team members during their onboarding process.
- Manages daily, weekly, and monthly tasks assigned by the leadership team.
- Handles customer complaints and resolve issues professionally and promptly.
- Assists in inventory management and restocks supplies as needed, including product displays.
- Conducts line busting during peak periods to expedite customer orders, which may require exposure to various elements.
- Proficient at working independently during shifts with self-directed initiative and minimal supervision.
- Always follows Black Rock Coffee Bar's policies and procedures diligently.
- Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion.
Skills and Competencies. To succeed in this role, you must bring strong financial knowledge, operational leadership, and process improvement expertise:
- Strong communication and interpersonal skills for effective customer and team interactions.
- Ability to thrive in a fast-paced environment, handling multiple tasks with attention to detail.
- Excellent customer service skills with a friendly, outgoing personality.
- Capable of building positive relationships with customers and team members.
- Flexibility to work weekends, holidays, and varying shifts.
- Self-motivated and capable of independent work during down times.
Success Indicators. Success in this role is demonstrated through consistent Guest experience, product quality, and strong teamwork:
- Consistently creates welcoming, positive, and authentic connections with Guests and Team Members.
- Prepares beverages and food accurately and consistently while meeting quality and service speed expectations.
- Maintains strong adherence to food safety, cleanliness, cash handling, and operational standards.
- Demonstrates reliability, accountability, and readiness to support the team during daily operations and peak periods.
- Contributes positively to store culture through teamwork, communication, and a willingness to learn and grow.
Work Environment. This position operates in a fast-paced retail coffee shop environment with frequent interaction with Guests and Team Members. The role requires continuous movement throughout the store, frequent use of beverage and food preparation equipment, and the ability to work safely around hot surfaces, liquids, cleaning products, and other typical food service conditions. Line busting and other assigned duties may also require working outdoors in varying weather condition:
- Constant standing and walking for extended periods throughout the shift.
- Frequent bending, reaching, twisting, and repetitive hand and wrist movements associated with beverage and food preparation.
- Occasional stooping, kneeling, or crouching to complete cleaning, stocking, and operational tasks.
- Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
Occasional use of ladders or step stools to access elevated storage areas.
- Manual dexterity to safely operate espresso machines, blenders, ovens, POS systems, and other store equipment.
- Visual and auditory ability to accurately read orders, prepare products, communicate with Guests and Team Members, and safely perform job duties.
- Ability to perform basic calculations necessary for recipes, transactions, and cash handling.
- Ability to work indoors and outdoors as assigned, including exposure to varying temperatures and weather conditions.
Professional Development. At Black Rock Coffee Bar, all team members, including entry-level Baristas, have leadership opportunities and room for growth. We seek proactive and positive individuals who provide exceptional customer service and contribute to a supportive work environment. As a Barista, you can develop leadership skills through initiative, cross-functional projects, and training new team members. Demonstrating dedication and adaptability fosters advancement within our coffee community, creating a rewarding experience for both team and guests, and nurturing leaders who embody our values and drive our success.
Benefits. Black Rock Coffee Bar offers a comprehensive benefits package including:
- Paid Time Off
- 401(K) Retirement Savings Plan with company match for eligible* team members
- Holiday Pay
- Employee Assistance Program (EAP)
- Ongoing professional development and training opportunities
- Discount program on childcare, recreation, lifestyle brands, and more
- Free drinks to keep you energized!
- Team members who complete 1,000 hours within a consecutive 12-month service requirement and have attainment of age 21, are eligible for 401(K) participation.
Additional Information. By submitting your application and/or resume, you are indicating that all information is true and correct. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.
The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time.
Black Rock Coffee Bar is an at-will employer. If you are hired, this means your employment is for an indefinite period and it is subject to termination by you or Black Rock Coffee Bar, with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Black Rock Coffee Bar shall be interpreted to conflict with or to eliminate or modify in any way, the at-will employment status of Black Rock Coffee Bar employees.
Black Rock Coffee Bar values diversity in its workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or based on disability.
Compensation: 15.15
