Job Summary
We are seeking an energetic and dedicated Customer Experience Specialist to join our dynamic team! In this role, you will be delivering exceptional customer support and ensuring every customer interaction is positive, engaging, and memorable. Your enthusiasm and communication skills will drive customer satisfaction, foster loyalty, and help us build lasting relationships. If you thrive in a fast-paced environment and are passionate about creating outstanding experiences, this opportunity is perfect for you!
Duties
- Keep jobs on schedule by providing solution focused customer service.
- Actively track the status of orders and shipment, identifying potential delays and taking proactive measures with customers when needed.
- Act as a point of escalation for complex customer issues for the southern territory, while looking into options for promptly solving their problems with professionalism and empathy.
- Set the internal example of excellent customer service to the Operations team by fostering a culture of excellence, collaboration, and a strong commitment to delivering exceptional service.
- Identify trends and issues in customer-related processes by analyzing feedback, recognizing pain points, and proposing solutions for greater efficiency and effectiveness.
- Set and monitor KPIs related to customer satisfaction, response time, and personalized service delivery.
- Works closely with the Operations Manager to align customer experience efforts with business goals and strategies.
- Perform other assignments as requested by the Leadership.
Experience
- Minimum of 5 years previous customer service experience.
- Exceptional communication and interpersonal skills, with the ability to tailor communication to various audiences.
- Problem-solving mindset with a track record of resolving complex customer issues quickly and effectively.
- Strong organizational and multitasking abilities, with attention to detail.
- Ability to manage multiple projects.
- Strong excel and computer skills.
Pay: $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Application Question(s):
- How many years of customer service experience do you have in a professional work environment?
Work Location: In person
