Location: Manitowoc, WI
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Job Type: Full-Time
Noble Community Clinics is looking for a Patient Intake Coordinator to join our team in Manitowoc, WI. This position plays an important role in creating a welcoming and positive patient experience while helping patients access the care and financial resources they need.
As a Patient Intake Coordinator, you will support patients through registration, financial screening, insurance and demographic verification, and other front-office processes. You will work closely with patients, providers, and clinic staff to ensure information is accurate, patient flow is efficient, and each patient receives exceptional service.
Patient Registration & Financial Assistance
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Connect with patients in person and by telephone to review financial options and available resources.
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Complete and renew Sliding Fee Scale applications.
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Assist patients with enrollment in Medicaid and Marketplace programs.
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Identify patients who may benefit from financial assistance and refer them to the Financial Advocate when appropriate.
Patient Intake & Information Management
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Check in patients for scheduled appointments.
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Review patient paperwork for accuracy and completeness.
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Verify and update patient demographic and insurance information.
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Enter and maintain accurate patient information in the electronic health record (EHR).
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Ensure required UDS data is accurately entered into the EHR.
Front Office Operations & Patient Flow
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Receive and accurately process patient copayments and other payments.
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Perform front-desk responsibilities and provide excellent customer service.
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Monitor patient flow and ensure patients and visitors are greeted and assisted efficiently.
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Work assigned work queues and follow established workflows.
Quality Improvement & Data Integrity
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Support Noble's quality improvement initiatives.
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Maintain accurate and complete patient charts.
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Scan and upload updated patient documents into the EHR as needed.
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Help ensure patient information is accurate, current, and complete.
Compliance & Organizational Responsibilities
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Maintain patient confidentiality and comply with HIPAA requirements.
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Follow organizational policies, procedures, and Code of Conduct.
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Maintain regular and reliable attendance.
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Perform other duties as assigned.
We are looking for someone who is patient-focused, organized, detail-oriented, and comfortable working in a fast-paced healthcare environment. The ideal candidate will be able to communicate effectively with a diverse patient population and work collaboratively with providers and other members of the care team.
Qualifications and Skills:
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Strong analytical, problem-solving, and decision-making skills.
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Excellent interpersonal and communication skills.
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Ability to establish and maintain effective working relationships with patients, providers, coworkers, and the public.
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Strong organizational and time-management skills with the ability to meet deadlines.
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High level of attention to detail and accuracy.
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Proficiency with Microsoft Office Suite or related software.
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High School Diploma or GED required.
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One year of experience working in a healthcare environment preferred.
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Certified Application Counselor (CAC) certification required within six months of hire.
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Basic Life Support (BLS) certification required.
At Noble, we are mission-driven and community-focused. As a Federally Qualified Health Center (FQHC), we are committed to improving access to high-quality healthcare and serving the communities where we live and work.
You'll have the opportunity to make a meaningful difference every day by helping patients navigate access to care and connecting them with resources that support their health and well-being.
Join Noble Community Clinics and be part of a team that is making a difference in the lives of the patients and communities we serve.
