Job Overview
We are seeking a proactive and detail-oriented Desktop Support Technician to join our dynamic IT team. In this role, you will be the frontline hero for resolving technical issues, maintaining computer systems, and ensuring seamless IT operations across the organization. Your energetic approach will help empower users, streamline workflows, and uphold our commitment to exceptional service. This position offers an exciting opportunity to apply your technical expertise in a fast-paced environment, supporting diverse hardware and software platforms while enhancing user productivity.
Responsibilities
- Provide prompt and effective technical support to end-users via help desk tickets, phone, or in person, ensuring issues are resolved efficiently.
- Troubleshoot and resolve software problems across various operating systems including Windows, macOS, and Linux.
- Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance.
- Configure and maintain computer networks such as LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPN (Virtual Private Network), firewalls, and network security measures.
- Assist with software deployment, updates, and patch management using tools like SCCM (System Center Configuration Manager).
- Support IT infrastructure components including Active Directory, Microsoft Windows Server environments, BMC Remedy ticketing system, ServiceNow, Jira, and network administration tasks.
- Collaborate with team members on projects involving operating system upgrades, hardware replacements, and network improvements.
- Document technical procedures clearly and maintain accurate records of support activities for continuous improvement.
Required Qualifications
- Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience)
- 1–3+ years of desktop support or help desk experience
- Strong knowledge of Windows OS (Mac experience a plus)
- Familiarity with Microsoft 365, Active Directory, and basic networking
- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk)
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, or Microsoft certifications
- Experience with remote support tools and VPN troubleshooting
- Knowledge of cybersecurity best practices
- Experience supporting enterprise environments
Key Skills
- Technical troubleshooting
- Customer service mindset
- Time management and prioritization
- Attention to detail
- Ability to work independently and in a team
Work Environment
- Office, Hospital environment
- May require occasional after-hours or on-call support
- Some lifting of equipment (up to 25–50 lbs)
- Will need to travel between Hospital and Clinic locations
Pay: $25.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
