Position Title: Mtn Sports School Desk Coordinator
Reports To: Guest Services Manager
Employment Type: Winter Seasonal
Shift Type: Full Time and Part Time hours available
Job Summary:
The Mtn Sports School Desk Coordinator is the main point of contact for guests utilizing the Mtn Sports School. This position oversees guest satisfaction covering pre-arrival contact, sales and knowledge of Mtn Sport School products, and addressing concerns brought to the department's attention. This is a position requiring availability on weekends and holidays to oversee guest interactions and transactions, creating the best guest experience at Brundage Mountain.
Essential Duties and Responsibilities:
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Manage all interactions with guests coming to the Mtn Sports School counter, acting as main point of contact
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Help guests enter all necessary information into Entabeni software to create a thorough guest profile
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Be knowledgeable about product offerings and be able to recommend products to guests based on their needs, goals, and interests based on guest profile.
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Ensure that information obtained from will help Mtn Sports School team create the best possible student-instructor match-ups
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Act as a liaison between Guest Services and Mtn Sports School departments to relay information about upcoming lessons/groups
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Run daily reports, with special attention to minimizing scheduling errors
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Contact prior Mtn Sports School guests to generate sales of 26/27 season’s offerings
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Responsible for sending pre-arrival emails for all upcoming reservations and answer guest questions knowledgeably
- Execute the flow of information to guests about mountain services, featured products, company activities, answer questions, give directions and make recommendations
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Ensure company policies and procedures are being followed, alert leadership and team of potential issues with recommendations on how to resolve them
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Maintain a high level of professional appearance, demeanor and ethics in dealing with guests, co-workers, and outside vendors
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Complete sales and reservation transactions using Entabeni Point-of-Sale and CNS system
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Enforce Brundage health/safety policies with guests and fellow employees
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Assist other Guest Services teams as necessary
Job Qualifications:
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High School GED required; must be at least 18 years old
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Minimum of 1 year of guest service experience
- Minimum of 1 year of cash handling experience
- Ability to effectively present detailed information both verbally and in written form to guests, management and employees
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Proficient in Microsoft Office applications including Word, Excel and Outlook
- Must be available to work weekends and holidays
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Proficient in Microsoft Office applications including Word, Excel and Outlook
- Must be available to work weekends and holidays
