Under the supervision of the Vice President, Sales Operations, the Sales Operations Manager’s core responsibilities include managing sales support staff, overseeing customer pricing, product set-up and maintenance.
Responsibilities:
- Manage sales support staff
- Oversee customer pricing matters including price discrepancies, price changes and maintaining customer price files
- Oversee sales materials and samples for all customer presentations/opportunities
- Oversee customer item set-up forms and vendor data requirements
- Ensure that departmental processes, procedures, and customer requirements are properly documented on internal company resource site
- Oversee tradeshow preparation, logistics and execution including scheduling, product training, overseeing shipments, merchandising, and ensuring expenses are kept within budget
- Manage and oversee administrative and account management functions of key e-commerce partners including Amazon.com and Walmart.com
- Support additional digital marketing efforts including Google and e-commerce advertising as well as email marketing
- Develop marketing content including copy for products, packaging, promotional materials, and social media
- Provide directions to graphics team for promotional materials
- Review and proofread materials from graphics to ensure requirements are met and materials meet brand standards
Requirements:
- Bachelor’s degree in business, Marketing or related field
- 5+ years in a marketing or customer service environment with at least three years in management or supervisory role
- Previous Tradeshow or Event planning a plus
- Strong problem solving and critical thinking skills
- Excellent time management skills and ability to manage multiple tasks
- Proven interpersonal and communication skills, including effectively influencing and coaching others
- Excellent analytical and decision-making abilities
- Strong and consistent attention to detail
- Strong proofreading capabilities
- Ability to work independently
EOE
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- What is your target salary range?
Education:
Experience:
- Customer Service &/or Marketing: 5 years (Required)
- Management or Supervisory Role: 3 years (Required)
Work Location: Hybrid remote in Jacksonville, FL 32223
