SUMMARY: The Golf Course Hospitality Attendant provides high-quality food and beverage service to MPCC Members and guests throughout their golf round and supports overall Member satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Provide Members and their guests with a warm, professional and welcoming greeting, using names when known.
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Accurately record and input orders into the POS system.
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Monitor tee sheets to ensure timely and efficient service to golfers.
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Deliver food & beverage orders on course when needed.
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Serve as the liaison between the golfers and Dunes bar service window.
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Expedite food and beverage orders to golfers on the course while supporting pace of play.
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Prepare drinks in accordance with Club recipe and/or industry standards when required.
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Ensure accurate billing for all items ordered.
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Process and retain receipts according to Club procedures.
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Describe menu items, ingredients, method of preparation and presentation details.
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Ensure prompt, cordial and professional service of liquor, wine and other beverages.
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Follow Responsible Beverage Service standards and report concerns to management.
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Maintain side stations and gratis stations ensuring they are clean, organized and well-stocked.
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Communicate inventory needs to management in a timely manner.
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Ensure all services to Members are provided in a highly professional and efficient manner with strong attention to detail.
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Assist in food and beverage service throughout the Club as needed.
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Adhere to Codes of Safe Practices while performing all duties and promptly report injuries.
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Demonstrate reliability, punctuality, follow directions, take criticism, get along with co-workers and supervisors, treat co-workers, supervisors and members/guests with respect and courtesy, and refrain from abusive, insubordinate and/or violent behavior.
KNOWLEDGE, SKILLS & ABILITIES:
- Ability to read and interpret menus, safety rules and procedure manuals.
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Ability to read, understand and execute written and verbal instructions
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Professional communication skills for interacting with Members, guests, and colleagues.
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Knowledge beer, wine and spirits and ability to describe accurately to Members and guests.
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Knowledge of general food service and bartending industry standards.
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Ability to work a flexible schedule, including holidays and weekends.
- Ability to maintain a well-groomed, professional appearance consistent with Club and departmental standards.
EDUCATION AND/OR EXPERIENCE:
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Minimum one-year of bartending experience in an upscale restaurant environment.
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Private club, resort and/or hospitality experience preferred.
CERTIFICATES & LICENSES:
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Must provide valid document(s) to work in the United States.
- Must be 21 years of age or older.
- Food Handler Certificate (required within 30 days of hire).
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RBS Certification (required within 30 days of hire).
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Level One Sommelier certification preferred.
WORK ENVIRONMENT:
Work occurs in outdoor conditions ranging from approximately 30°F in winter to over 80°F in summer and may involve exposure to inclement weather.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee must be able to:
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Stand for extended periods of time (75% o rmore of the shift).
- Move frequently throughout food service venues and other areas of Club property.
- Frequently and clearly communicate with Members, guests and staff.
- Perform tasks requiring manual dexterity.
- Visually identify items through the dining room and kitchen.
- Occasionally lift and move tables, chairs and other supplies weighing up to 50 lbs. throughout the Club.
