RESPONSIBILITIES
- Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
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Manage operations with passion, integrity, and knowledge while promoting the culture and values of the restaurant;
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Implement new company policies and procedures by developing plans and instructing staff
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Provide direction to shift leaders, and staff to achieve restaurant goals
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Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
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Provide coaching and feedback to managers and staff and assess performance on an ongoing basis
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Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
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Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
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Consistently monitor product and labor costs to remain within goals
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Solicit guest feedback to understand the needs and wants of customers
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Train and coach staff on guest services principles and practices
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Follow the restaurant policies and procedures, including those for cash handling and safety/security
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Monitor and maintain the POS System
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Assist in new menu implementation
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Develop and implement creative solutions to areas of improvement
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Assist in conducting staff and daily pre-shift meetings
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Assist in any areas of the restaurant when staffing constraints require
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Identify employee weaknesses and retrain as necessary
QUALIFICATIONS:
Education: College degree preferred
Previous Experience: 2-3 years recent restaurant experience preferred
- Able to learn and use POS System
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Able to lift minimum of 10-25 lbs. Complete training in all areas of restaurant
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Must be able to take direction and delegate responsibilities
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Able to work in a fast paced environment
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Able to work nights, weekends, and holidays
Certifications: ServSafe Certification Preferred Additional Skills: Spanish (+)
