The Patient Access Representative is the first point of contact for patients entering the clinic or calling for assistance. This role is responsible for greeting patients, collecting co-pays, scheduling appointments, confirming upcoming appointments, and managing no-show follow-ups. The Patient Access Representative must maintain a high level of accuracy and customer service while adhering to HIPAA and organizational policies.
Key Responsibilities: Front Desk & Patient Interaction
- Greet all patients and visitors warmly and professionally.
- Check-in patients accurately and promptly.
- Collect and verify patient demographic and contact information.
- Explain required forms and obtain necessary signatures.
- Ensure patients are directed to appropriate clinical areas.
Scheduling & Communication
- Schedule new and follow-up appointments per protocol.
- Confirm upcoming appointments with patients via phone.
- Follow up on no-show appointments and assist with rescheduling.
- Answer multi-line phones and respond to inquiries or route calls appropriately.
- Maintain knowledge of provider schedules and clinic workflows.
Administrative Duties
- Scan and upload documents into the EHR system.
- Maintain the accuracy of patient records and documentation.
- Perform daily end-of-day reconciliation of appointments and co-pays.
- Ensure waiting area is clean, organized, and compliant with safety protocols.
Qualifications:
Education & Experience
- High School diploma or equivalent required.
- Bilingual Spanish preferred
- 1+ years of experience in a healthcare front desk or medical office role preferred.
- Experience with electronic health records (EHR) systems preferred; E-Clinical Works
Skills & Competencies
- Excellent customer service and communication skills.
- Detail-oriented with strong organizational abilities.
- Proficient in Microsoft Office (Word, Excel) and practice management systems.
- Ability to multitask in a fast-paced clinical environment.
- Knowledge of medical terminology and HIPAA regulations.
Work Environment:
Work is performed in a front desk/clinical office setting. May involve sitting, standing, and walking for extended periods. Must be able to lift up to 15 pounds occasionally (e.g., files or office supplies).
Schedule & Compensation:
Full-time position; occasional overtime may be required.
Schedule: Monday thru Friday
