Description:
Performance Lexus Northern Kentucky is a leader in luxury automotive service, recognized with over 20 Elite of Lexus Awards and as a Nine-Time Crown Jewel Winner. We are committed to providing exceptional experiences to Every guest, for Every vehicle, on Every visit.
We are seeking a Full-Time Service Advisor to join our inclusive, customer-focused team. We welcome candidates from all backgrounds who are passionate about outstanding service and building relationships. If you thrive in a fast-paced environment, we encourage you to apply.
Compensation:
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$55,000 to $80,000 Annually (Based on experience and drive!)
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Potential Quarterly Cash Bonus Earnings!
Schedule
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Monday - Friday, 8am to 6pm
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Saturdays (with a weekday off that week)
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Off Sundays!
What We Offer:
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Paid PTO time off
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401k retirement plans with generous company match
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Medical insurance
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HSA and FSA plans
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Dental care
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Vision coverage
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Short- and long-term disability
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Life insurance
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Critical illness insurance
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Hospital indemnity insurance
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Accident insurance
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Grief counseling
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Living will preparation
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Generous employee discounts on vehicles, parts, and services
Requirements:
Responsibilities
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Greet customers and assist with service check-in
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Communicate with technicians and explain vehicle issues and service needs to customers
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Recommend appropriate services and products
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Set clear expectations regarding time and cost estimates
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Manage repair orders from start to finish
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Ensure customer satisfaction at pickup
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Maintain strong CSI (Customer Satisfaction Index) scores
Qualifications
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2+ years of experience as an Automotive Service Advisor or Service Writer (preferred but not required)
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High school diploma or GED (preferred)
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Excellent communication and organizational skills
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Ability to multi-task in a fast-paced environment
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Team player with a positive attitude
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Computer skills (navigate multiple windows at a time, date entry, and able to learn new systems required!)
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Performance Lexus Northern Kentucky is a drug-free workplace
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Possess a driver's license with a driving record allowing you to drive customers and company vehicles
At Performance Lexus Northern Kentucky, we lift each other higher. Join a team that celebrates your growth and believes in your potential—where your success inspires ours.
