The Certification Clerk must have a working knowledge HUD guidelines and regulations set forth in HUD Handbook 4350.3 REV-1 and subsequent notices, including rent calculation, eligibility, verification, recertification, tenant screening, and Fair Housing.
The Certification Clerk supports various properties in meeting occupancy goals and certification requirements across the portfolio. Certification Clerks interact directly with current members to achieve maximum occupancy and compliance with various program requirements (i.e. HUD, LIHTC, HOME, etc.) certification/recertification requirements and helps troubleshoot occupancy and certification problems as requested.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Certifying and recertifying applicants and tenants.
-
Using customer service skills to take resident requests, address resident concerns, and resolve them quickly.
-
Maintaining professional demeanor at all times.
-
Using exceptional multitasking skills to streamline processes and effectively manage daily tasks.
-
Performs clerical tasks such as filing, typing, telephone and computer input
-
Accurately process information and documents to ensure methods are coordinated
-
Ability to organize information in a predetermined format for submission to supervisors in connection with reporting requirements.
-
Processing monthly assistance reports
-
Establishing and maintaining all files of current members
-
Other jobs duties as assigned by supervisor
Competencies
- Teamwork: Works with others and builds effective relationships to accomplish common team goals and objectives. Shares ideas freely and openly. Receives input from others. Recognizes when compromise is necessary while working towards consensus with a focus on outcomes that reflect the collective need. Accepts responsibility for his/her role as an effective participant
-
Communication: Listens and interprets verbal and non-verbal inputs in order to ensure thoughts and ideas are understood. Determines what information is to be communicated, when and to whom. Shares information seeks feedback from others and provides appropriate follow-up to ensure understanding of both the message and its intent. Expresses ideas respectfully and shares information in a clear and concise manner using the appropriate mode of communication.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work environment
Certification Clerks generally work in an office environment.
Physical demands
This position requires sitting at a desk for extended periods of time and significant amount of time on the phone.
-
Must be able to push/pull/lift up to 30 pounds
Travel required
May need to travel to co-ops on occasion.
Required education and experience
-
High School Diploma or equivalent
-
Excellent follow-up skills via telephone or internet.
-
Positive attitude, strong work ethic, and reliable.
-
Proficiency with Microsoft Office suite
-
Must know, comprehend, and practice Federal Fair Housing Laws.
-
Must possess strong verbal and written communication skills.
-
Have a desire to become a Certified Occupancy Specialist
- Must pass all sections of the Assisted Housing Manager (AHM) certification exam
-
Must be willing to undergo training and take direction and support from Certification staff
Work authorization/security clearance requirements
Department of Homeland Security (DHS) regulation requires all employees—citizens, residents, and nonresidents—to complete Form I-9 Employment Eligibility Verification. Employees are not allowed to work in the United States until the Form I-9 is completed and properly documented.
Affirmative Action/EEO statement
CSI is an Equal Opportunity Employer
Company Overview
CSI Support & Development is a mission-driven, non-profit that develops, acquires, and provides the highest quality in affordable rental housing communities for seniors. As a resident/member-controlled organization, we utilize a cooperative management system for our 65 properties across four states (MI, MA, MD, and CA), where seniors have opportunities to thrive as an active part of their communities.
With 80 years of experience and dedication to preserving affordable housing for seniors, CSI remains rooted in the core values that shaped us from the very beginning: Cooperation, Education, Excellence, Integrity, Respect, and Volunteerism. Discover more about our housing opportunities and mission at www.csi.coop.
