COLLECTIONS COORDINATOR - LAW FIRM EXPERIENCE IS PREFERABLE
Joseph, Greenwald & Laake, P.A. (“JGL”), an AV rated 40+ lawyer Maryland law firm seeks a Collections Coordinator with at least 3 years of experience in a business/accounting environment for immediate hire in its Greenbelt, Maryland office. The successful candidate will have demonstrative relevant experience and will be available to start work immediately. The successful candidate is also a high energy and independent worker.
· Works with Firm attorneys to review the status of their respective accounts receivable and provide necessary collection assistance
· Contact clients to resolve past due balances, reconcile payments, expedite payments, negotiate payment arrangements and develop action plans
· Negotiate debt repayment with consumers. Obtain firm agreements to repay debt in a timely manner.
· Make informed decisions based on consumers’ needs, account balances and business’ standard operating procedures.
· Responsible for payment collections to ensure all past due amounts are collected while preventing the aging of current balances
· Ensure receivables are collected in a timely and efficient manner by taking proactive measures when necessary
· Document all collection activity and research efforts into the specified database
Accounts Receivable
· Maintains all account receivable records, sending monthly client AR Statements
· Analyze Client accounts - Prepare write-off reports, as necessary
· Cash receipt reports
· Processing credit card payments
Billing
· Research and resolve problems arising from customers billing invoices
· Send replenishment invoices
Other account tasks
· Perform other duties as assigned by management
· Provide Backup support to other team members
Qualifications
· 3+ years of B2C Collections in fast paced, high volume environment
· Legal or Service-Based industry experience preferred
· Highly organized and detail oriented with the ability to prioritize multiple and changing responsibilities
· Strong written and communication skills and ability to always interact in a professional manner
· Proficient with Microsoft Outlook, Word, Excel, and Adobe Acrobat
· Proven successful results, in meeting or exceeding established collections goals
· Experience with accounting/billing software and ability to learn multiple different systems
· Superb customer service skills
· Knowledgeable in the Fair Debt Collections Practice Act, the Fair Credit Reporting Act and Fair Credit Billing Act, as well as, Federal Bankruptcy Laws
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Parental leave
- Vision insurance
Experience:
- Accounting: 3 years (Required)
Work Location: In person
