Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Front Office Leads are primarily responsible for room inventory to maximize selling opportunities at the Front Office. This includes assigning room blocks for groups and guest preferences. Front Office Agents rely on the Front Office Lead’s ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. The Front Office Lead must also assist in the guest registration process and communication of hotel services and promotions. This position leads other associates by coaching, giving direction and may include training. The Front Office Lead is the perfect opportunity for a seasoned Front Office Agent who is ready to advance their career into management.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. This is not your typical career opportunity. This is the Hyatt Touch.
Responsibilities:
Greet guests and complete check-in and check-out procedures
Handle reservations, room assignments, and guest requests
Provide knowledgeable and courteous service to guests and colleagues
Perform night audit duties, including balancing reports and financial transactions
Address guest concerns and resolve issues promptly
Maintain front desk organization and cleanliness
Communicate effectively with other departments to ensure seamless operations
Follow all safety and security procedures
The hourly rate for this position is $31.79.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Play
PausePlay
00:00
UnmuteMute
Disable captionsEnable captions
Settings
CaptionsDisabled Qualitydefault
SpeedNormal
Captions
Quality
Speed
0.5×
0.75×
Normal
1.25×
1.5×
1.75×
2×
Exit fullscreenEnter fullscreen
Qualifications
A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills.
Experience and thorough understanding of Front Office Operations.
Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays, in accordance with operational needs
