Job Title: Provisioning Engineer – Telecom Service Activation
Job Summary:
We are seeking a detail-oriented Provisioning Engineer responsible for end-to-end service activation and provisioning activities within the telecommunications environment. The role focuses on configuring, activating, and supporting telecom services while ensuring accuracy, quality, and timely delivery.
Key Responsibilities:
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Perform service provisioning and activation for voice, data, and internet services.
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Configure telecom network elements, circuits, and customer profiles.
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Validate orders and ensure accurate service implementation as per SLAs.
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Coordinate with network, field, and customer support teams for seamless activation.
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Troubleshoot provisioning and activation issues.
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Maintain provisioning records, documentation, and system updates.
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Monitor queues and ensure timely completion of service requests.
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Adhere to telecom compliance, quality, and security standards.
Required Qualifications & Skills:
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Bachelor’s degree in Electronics, Telecommunications, IT, or related field.
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2–5 years of experience in telecom provisioning/service activation.
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Hands-on experience with OSS/BSS systems and ticketing tools.
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Knowledge of telecom technologies such as MPLS, IP, VoIP, Fiber, and LTE/5G is preferred.
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Strong analytical and problem-solving skills.
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Ability to manage multiple orders simultaneously.
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Excellent communication and coordination abilities.
Preferred:
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Experience with automation or scripting tools.
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Understanding of telecom order management workflows and SLA management.
This role is ideal for professionals who thrive in fast-paced telecom operations and enjoy working on service delivery and network activation processes.
