GENERAL FUNCTION:
The Chief of Human Resources is a senior executive responsible for the overall strategic management and direction of the organization’s human resources and talent management functions. The Chief of Human Resources plays a critical role in shaping the company, culture, fostering employee engagement and ensuring the alignment of the people strategy with the organization’s business goals.
ESSENTIAL FUNCTIONS:
Strategic Leadership:
-
Develop and execute the organization's people strategy in alignment with the company’s vision, mission and business objectives.
-
Provide strategic guidance to the executive leadership team on human capitol issues.
- Direct supervisory personnel in conducting due-process procedures.
- Implement performance management systems, including regular feedback, performance appraisals, and development plans.
-
Develop a performance driven culture and establish key performance indicators.
Talen Acquisition and Development:
-
Oversee the recruitment and retention of talent, including leadership and clinical positions.
-
Develop and implement programs for onboarding, training, and ongoing development of employees.
-
Ensures employment vacancy rates are monitored, tracked and reported monthly across all regions.
- Coordinates company job advertising in various markets and regions.
-
Monitors and implement improvement plans for employee retention.
Employee Relations:
-
Ensures a positive and inclusive work environment by managing employee relations, conflict resolution and fostering a culture of diversity and inclusion.
- Develop and enforce HR policies and procedures.
-
Direct supervisory personnel in conducting due-process procedures,
Compensation and Benefits:
-
Lead the design and administration of competitive compensation and benefit programs.
-
Monitor market trends and benchmark the company’s compensation and benefits packages.
-
Coordinate Workers Compensation and safety related initiatives across all regions.
-
Coordinate the E-Verify and I-9 initiatives across all regions.
-
Oversee all EAP programs for the company and provide monthly or quarterly reporting as needed.
-
Serve as a liaison for HR related contracts
Employee Engagement and Well-Being:
-
Foster a culture of employee engagement, motivation and well-being.
-
Develop and manage programs to enhance employee satisfaction and work-life balance.
Compliance and Legal:
-
Supervise and maintain reporting of employee resolutions and records of employee grievances across all regions.
-
Serve as auditor of HR systems across regions to ensure continuity of processes.
-
Oversee the analysis, maintenance and communication of records required by law or governing bodies, or other departments in the organization.
- Handle unemployment contestations, EEO complaints, internal grievances, etc.
-
Direct and monitor the employee performance appraisal system across regions and processes in compliance with CARF and agency standards.
OTHER FUNCTIONS:
-
Exhibits behaviors and best practices that align with the vision and values of Support Solutions.
-
Practices safe work habits to eliminate and control potential safety and health hazards and maintain a safe work environment.
- Attends all professional and safety training as scheduled.
-
Work as a team to ensure that Support Solutions Quality Management Principles (Plan, Measure, Assess, Improve) are achieved.
-
Operates all Support Solutions equipment and fleet in a safe and respectful manner.
- Performs others job-related duties as may be assigned (This description is not all-inclusive)
MINIIMUM REQUIREMENTS:
-
Bachelor’s degree in human resources, Business Administration, or related field (master’s degree preferred).
-
Minimum of 10 years of professional leadership experience in Human Resources or related roles with 5 years in a executive position.
- Strong understanding of employment laws, regulations, and industry best practices.
-
Excellent interpersonal and communication skills
-
Demonstrated ability to lead and inspire a high performing Human Resources team.
-
Proven experience in strategic planning and execution.
-
Exceptional problem solving and decision making abilities.
-
Certified Human Resources professional (e.g., SHRM-SCP, SPHR) is highly recommended
-
Strong analytical and problem-solving skills
-
Knowledge of and experience with varied HR information systems
-
Proficient with Microsoft Office Suite or related software
