Key Performance Indicators
- Accurate and timely invoice coding, charge input and tenant billings. Confirmed by soliciting input from PM and Accounting department on a regular basis
- Maintain good relations with tenants and owners. Validated by annual surveys from both
Essential Job Functions
Tenant Relationship Management
· Coordinates communication of maintenance, repairs, and remodeling or construction activities to tenants.
· Dispatches facility maintenance staff and inputs repair and maintenance orders into property management database.
· Plans and coordinates property events such as cookouts, ice cream socials and mixers.
Administrative
· Provides full administrative support, including phone support, typing reports, filing and distribution of correspondence
· Assists in lease administration activities, including tenant contacts and insurance information
· Ensures office is stocked with property supplies and other required items to maintain the office
· Prepares and coordinates bid proposals, service contracts and approve invoices. Assists in the bidding process and assists property manager(s) in their efforts to ensure compliance with Neyer Management’s policies and procedures
· Assist with file contracts and insurance certificates
· Monitors property maintenance work orders and prepares monthly reports for property manager on status of tenant work orders, as applicable
· Maintains electronic lease and contract files, as well as other files located within the property management office
· Processes tenant bill back invoices through accounting, expense reports, monthly meter readings of properties, and check requests for review and approval
· Processes accounts payable and accounts receivable and generate monthly reports for the Property Manager
Employees may be asked to perform other tasks not listed in the essential job functions.
Qualifications and Experience
· Minimum of a high school diploma or GED required. College degree preferred
· High attention to detail and accuracy
· Excellent verbal and written communication skills
· General understanding of construction, electrical, mechanical, plumbing, HVAC and building control systems
· Good organizational skills and the ability to multi task
· Proficient knowledge of Microsoft Office applications, including Word, Excel and Outlook
· Real Estate and Yardi experience a plus
Physical Demands
Low physical effort required to sit, stand at files, bend, stoop, lift, and walk. Maximum unassisted lift is 35 lbs. Average lift is less than 10 lbs. Requires ability to use a keyboard and monitor. Also requires the ability to communicate verbally, both in person and on the telephone.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Property management: 3 years (Preferred)
Work Location: In person
