We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information, sell furniture on a stand in basis, perform bookkeeping tasks, manage store inventory,act as the office cashier and resolve any emerging problems that our customers might face with accuracy and efficiency. Quickbooks experience is a plus. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to complete assigned tasks. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage incoming calls
- Sell Furniture and assist full-time Sales people with their sales
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Order and track special order furniture for customers
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Maintain an accurate inventory count
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Track customer transactions and inventory utilizing Quickbooks
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with Quickbooks is helpful
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Health insurance
- Paid time off
Shift:
Education:
- High school or equivalent (Preferred)
Work Location: In person
