About Us
novéra Med SPA is a premier luxury aesthetic destination offering advanced, medically guided treatments designed to enhance confidence and natural beauty.
North Texas Medical Clinic provides comprehensive, patient-centered primary care with a strong emphasis on preventive medicine and long-term wellness.
Together, we deliver a refined healthcare experience that blends luxury aesthetics with trusted medical care. We are growing and seeking a strong leader to oversee both marketing strategy and front office operations.
Position Overview
We are seeking a strategic, hands-on Marketing & Front Office Coordinator to lead brand growth, patient acquisition, and front desk operations for both our medical spa and primary care practice.
This is a leadership role for someone who understands luxury service standards, healthcare operations, and data-driven marketing. The ideal candidate can think strategically while also executing tactically.
Key Responsibilities
Front Office & Patient Experience Management
- Oversee daily front desk operations
- Ensure a luxury-level patient experience from check-in to checkout
- Verify insurance and benefits (primary care patients)
- Ensure all intake, consent, and compliance documentation is complete
- Collect co-pays, balances, and package payments
- Manage scheduling efficiency and minimize gaps
- Supervise front desk team performance and training
- Ensure insurance verification accuracy and workflow efficiency
- Resolve escalated patient concerns professionally
Marketing Leadership & Growth
- Develop and execute comprehensive marketing strategies for aesthetics and primary care
- Oversee digital marketing (social media, SEO, paid ads, email campaigns)
- Strengthen brand positioning and online reputation management
- Build referral partnerships with local medical offices and businesses
- Plan in-house events, promotions, and community outreach
- Track KPIs including ROI, patient acquisition cost, and retention metrics
Medical Spa Sales & Conversion
- Present and confidently sell aesthetic treatment packages and memberships
- Convert consultations into booked treatments
- Educate patients on treatment plans (e.g., injectables, laser, skin rejuvenation, weight loss programs)
- Identify upsell opportunities aligned with provider recommendations
- Track and improve daily and monthly sales metrics
- Train front desk team on consultative sales techniques
Qualifications
- 5+ years experience in healthcare, medical spa, or luxury service leadership
- Proven marketing strategy and execution experience
- Strong understanding of digital marketing platforms
- Experience managing front office or clinic operations
- Knowledge of EMR/EHR systems
- Strong leadership, organizational, and communication skills
- Data-driven mindset with revenue growth focus
Ideal Candidate
You understand aesthetics — not just operations. You can speak confidently about treatments, build trust with patients, and close high-value packages while maintaining a luxury experience.
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
