Description:
Join the team at Take Ten Tire & Service as a Service Advisor and become a key part of a welcoming, energetic environment! We're looking for someone who is enthusiastic, team-oriented, and takes pride in representing our company with a warm and professional attitude.
Experience in automotive repair, maintenance, and tire sales is definitely a bonus, but most importantly, we’re searching for someone with a positive spirit, a strong work ethic, and a heartfelt dedication to providing outstanding customer care. This is a rewarding opportunity for those who thrive in a lively, competitive setting and love helping people get back on the road with a smile. This job is demanding and competitive, requiring an individual with a positive attitude, a strong work ethic, and a genuine commitment to delivering exceptional customer service.
Essential Functions
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Promptly meet and greet every service customer in a friendly and courteous manner.
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Listen to customers' reasons for bringing their vehicle to the service department.
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Provide logical diagnostic services or repairs to address customers' concerns.
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Provide accurate estimates for all recommended services or repairs.
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Maintain open communication with technicians and the shop foreman regarding job status updates.
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Handle minor customer complaints and misunderstandings with courtesy and tact without exacerbating them.
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Make policy adjustments within the guidelines and budgets established by management.
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Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
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Write and complete work orders, explain the work done to the customer, and collect payments.
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Strive to ensure that every customer is delighted with the level of service the shop offers.
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Provide superior customer service at all times.
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Make yourself available for and complete all required and additional training offered by the Company.
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Perform other duties as required by management.
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Adhere to company policies and legal regulations at all times when conducting business.
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Requirements:
Qualifications
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Minimum of 2 years of experience in the Automotive repair industry
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Demonstrated solid and reliable work history
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Leadership mindset with a willingness to lead by example
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Strong communication and interpersonal skills
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Ability to work in a fast-paced shop environment
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Customer Service background
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Automotive background
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Able to stand for long periods
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Ability to work with a computer system
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Learn the Tiremaster program
Work Environment & Physical Demands
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Tire shop environment
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Regular standing, walking, bending, and lifting
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Ability to lift up to 50lbs
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Use of hand tools, diagnostic equipment, and shop machinery
Compensation & Benefits
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Competitive pay commensurate with experience
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Comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Supplemental Insurance
- Paid time off and holidays
- 401 (k) with company matching up to 4%
Equal Employment Opportunity Statement
Take Ten Tire & Service is an Equal Opportunity Employer and values diversity and inclusion in the workplace.
