Customer Service Representative
Custom Stickers – Springville, UT
Full-Time - 40 hours; Monday - Friday
Part-Time - 20-30 hours; Monday-Friday
$13.00/hour
About Us
Custom Stickers is a fast-growing warehouse sticker company that is fast-paced. We specialize in high-quality, custom and pre-designed sticker products, t-shirts, labels, and transfers. We pride ourselves on delivering both outstanding products and exceptional service. We’re looking for a detail-oriented Customer Service Representative to join our Customer Service team in order to help us maintain a seamless customer experience.
Job Summary
As a Customer Service Representative, you will be the first point of contact for our customers, responsible for handling inquiries, resolving issues, processing orders, and ensuring a positive experience across every interaction. You’ll work closely with multiple departments to provide accurate, friendly, and timely support.
Responsibilities
Customer Support & Communication
- Respond to customers via phone, email, and social media in a timely and professional manner
- Prioritize and resolve customer issues with accuracy and care
- Communicate clearly and professionally using proper grammar and tone
- Respond to customer reviews with thoughtful and professional replies
- Investigate and troubleshoot order and shipping issues
Order Management
- Create and manage customer orders using Shopify and ShipStation
- Input custom order details including size, finish, quantity, and shipping information
- Process refunds, cancellations, and account changes
- Track shipments and assist with delivery problems
- Understand website layout, product details, promotions, and pricing tools
Product Knowledge
Maintain a working knowledge of all product types:
- Stickers (matte, gloss, holographic, glow in the dark, clear, etc.)
- Paper products, labels, cardstock
- T-shirts and transfers
Understand basics of materials, adhesives, printing, and usage to better serve customers
Team Collaboration
Work with internal teams to resolve customer concerns:
- Design: custom requests, design clarifications
- Production: order timelines, special requests
- Fulfillment: order status, missing designs
- Shipping: delivery issues, address verification
- Marketing: product and promotion information
- May be required to work within the warehouse to process orders when needed
Problem Solving
- Identify, troubleshoot, and take ownership of customer concerns
- Proactively follow through with internal teams to resolve issues
- Use company tools (email, Shopify, Ship Station, shared drives) to ensure order accuracy
- Flexibility in multi-tasking while assisting customers
Qualifications
- 1+ year of customer service experience (e-commerce experience preferred)
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Familiarity with Shopify and Ship Station (preferred but not required)
- Ability to manage multiple tasks and prioritize effectively
- Team player with a proactive and positive attitude
- Knowledge in Excel and/or Google Spreadsheets is a plus
Benefits
- Employee discounts
- Fun, supportive work environment
- Opportunity for pay raise after 3 month trial
Schedule:
To Apply: Submit your resume to [email protected]
Job Type: Full-time
Pay: $13.00 per hour
Education:
- High school or equivalent (Required)
Shift availability:
Ability to Commute:
- Springville, UT 84663 (Required)
Ability to Relocate:
- Springville, UT 84663: Relocate before starting work (Required)
Work Location: In person
