About The Daily Green
The Daily Green is an upscale cannabis dispensary located in the bustling heart of Times Square. We are dedicated to offering premium products in a sophisticated and inviting atmosphere. Our business is built on the strength and reliability of our team members, and our success depends on investing in outstanding talent. Creating a culture where everyone can thrive begins and ends with empowering our teams. Join us in delivering an exceptional customer experience by upholding inventory management and compliance!
The Daily Green is a service veteran disabled owned business and equal opportunity employer.
Position Overview
The Cannabis Service Representative (CSR) at The Daily Green is responsible for delivering an exceptional experience to every guest—both in-store and through local on-foot or bicycle deliveries. This role supports all aspects of Front of House operations, assisting customers with product selection, providing knowledgeable guidance, and ensuring compliance with cannabis regulations. The CSR helps maintain a welcoming retail environment while upholding The Daily Green’s commitment to quality service, professionalism, and
community engagement.
Key Responsibilities
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Greet and assist customers in a professional, friendly and engaging manner.
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Provide expert product recommendations based on customer needs and preferences.
- Create and manage guest profiles in our system to deliver a personalized shopping experience.
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Educate customers about product benefits, effects, and responsible consumption.
- Handle customer questions, feedback, or concerns with care and professionalism.
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Ensure each customer interaction reflects The Daily Green's service and brand standard.
Sales, Delivery & Operations
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Accurately process transactions and verify identification in compliance with all cannabis regulations.
- Prepare and fulfill customer orders for in store and delivery by foot or bicycle, ensuring accuracy and timelines.
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Maintain delivery logs and documentation in accordance with company and state requirements.
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Represent The Daily Green professionally while interacting with customer in store and during deliveries.
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Assist with merchandising, restocking, and maintaining organized, complaint product displays.
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Support promotional initiatives and in-store events as needed.
Proficiency with retail systems (POS, Inventory, CRM, etc).
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Team Collaboration & Communication
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Collaborate with the Front of House, Inventory, and Delivery teams to ensure seamless daily operations.
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Participate in ongoing product knowledge and compliance training sessions.
- Maintain effective communication with teammates and leadership regarding customer and delivery needs.
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Contribute to a positive team-oriented workplace culture.
Physical Requirements
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Ability to stand for extended periods while assisting customers.
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Capable of lifting and carrying up to 25 pounds.
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Comfortable navigating the dispensary to ensure a clean and organized environment.
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Able to engage with guests positively in a fast-paced, dynamic setting.
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Comfortable performing deliveries on foot or bicycle in various weather conditions.
Qualifications
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Prior experience in retail or customer service, preferably within a luxury environment.
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Strong communication skills and a genuine passion for delivering outstanding service.
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Basic proficiency with point-of-sale systems and managing guest profiles.
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Familiarity with cannabis products and regulations is a plus but not required.
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While not a requirement, proficiency in multiple languages is a plus.
Why Join Us?
At The Daily Green, you’ll be part of a passionate team focused on creating a luxurious and memorable cannabis experience. If you are excited about providing high-quality service in a dynamic, fast-growing industry, we would love to have you on board!
This job description highlights the key responsibilities of the Cannabis Service Representative role while emphasizing the high standards and commitment to compliance that align with The Daily Green’s luxurious and inclusive vision.
Note: This job description provides an overview of the Cannabis Service Representative role, though other related tasks may be assigned as needed to support retail operations.
Additional Information
Equal Opportunity Employment
The Daily Green is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We encourage individuals of all backgrounds to apply.
Legal Requirements:
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Applicants must be at least 21 years old, as required by New York State law for positions involving cannabis.
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Compliance with New York State Office of Cannabis Management (OCM) regulations is required. Successful candidates may need to undergo background checks as part of the OCM regulatory compliance.
Work Authorization:
Applicants must be legally authorized to work in the United States. We do not provide sponsorship for employment visas.
Accommodations:
In compliance with the ADA and New York State Human Rights Law, The Daily Green provides reasonable accommodations to applicants and employees with disabilities. Please contact us to request accommodations during the application or interview process.
