Location: Alpharetta, GA (Onsite)
Job Type: Full-Time | Contract-to-Hire Preferred (Direct Hire Considered)
Pay: $25.00–$31.00 per hour (Based on Experience)
We're seeking an Accounts Receivable / Agency Service Representative who enjoys combining accounting skills with exceptional customer service. This is an excellent opportunity to join a well-established insurance organization known for its collaborative culture, long-tenured employees, and opportunities for professional growth.
This is not a collections position. Instead, you'll serve as a trusted resource for insurance agents and vendors by answering account-related questions, researching payment discrepancies, processing transactions, and helping maintain accurate financial records.
If you're detail-oriented, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you.
- Respond to inbound calls from insurance agents and vendors regarding account statements, balances, and payment inquiries
- Research and resolve payment discrepancies, duplicate payments, and reconciliation issues
- Apply premium payments accurately and process daily deposits
- Process EFTs, credit balances, direct bill payments, and mortgagee checks
- Maintain assigned accounts receivable portfolio with a goal of keeping accounts current
- Prepare weekly reports, including uncleared cash reports and status updates
- Generate payment reminders and account correspondence
- Review invoices and finance chargebacks to ensure account accuracy
- Process incoming mail, payments, and supporting documentation
- Support daily accounting operations while maintaining exceptional customer service
- 2+ years of experience in Accounts Receivable, Billing, Accounting Support, Payment Processing, Cash Applications, Reconciliations, or Bookkeeping
- Strong customer service skills with confidence handling inbound phone calls
- Excellent problem-solving and research abilities
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Professional verbal and written communication skills
- Self-motivated with a positive, team-oriented attitude
Insurance industry experience is strongly preferred but not required.
We're looking for candidates who are comfortable with technology and eager to learn.
Required:
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Ability to quickly learn new software systems
Preferred:
- Experience using AI tools such as ChatGPT, Microsoft Copilot, Claude, Gemini, or similar technologies is a plus.
- High School Diploma or GED required
- Recent graduates with internship experience in Accounting, Finance, Business, or related fields are encouraged to apply if they have strong technical and computer skills.
- Competitive pay based on experience
- Stable organization with long-term career potential
- Collaborative and supportive team environment
- Opportunity to develop technical skills and grow within the Accounting department
- Exposure to modern technology and process improvement initiatives
- Hybrid work eligibility after successful training and demonstrated performance
This position is 100% onsite during the initial training period (approximately the first six months). After training, employees who demonstrate strong performance may become eligible for a hybrid schedule.
If you're looking for an opportunity where you can combine accounting knowledge, customer service, and technology in a collaborative environment with long-term growth potential, we'd love to hear from you. Apply today!
