Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to handle diverse customer inquiries with professionalism and efficiency. As a Customer Service Representative, you will serve as the primary point of contact for clients, providing exceptional support and ensuring their needs are met promptly. At Appalachian New River Veterinary Associates, we are more than just an animal hospital; we are a close-knit team that supports one another, and puts forth our best to care for each other as well as clients and patients.
Responsibilities
- Greet clients and patients with warmth and kindness.
- Respond promptly and effectively to customer inquiries via phone, email, or text, demonstrating excellent phone etiquette and communication skills.
- Provide comprehensive customer support by addressing questions, resolving issues, and offering solutions tailored to individual client needs.
- Assist clients with scheduling appointments.
- Maintain accurate records of customer interactions through to ensure seamless follow-up.
- Process transactions accurately, including cash handling when necessary, while adhering to established procedures.
- Support the entire veterinary team with daily operations.
- Helping to create a welcoming, supportive environment for every person who walks through the doors.
Skills
- Has a Team-oriented mindset exemplified by collaborating with team members and other departments to ensure consistent client service delivery and continuous improvement of support processes.
- Proven experience in customer support roles or call center environments.
- Demonstrated ability to manage multiple tasks efficiently while maintaining attention to detail.
- Kind, patient, dependable, and loves animals as well as the people who love them.
The Customer Service Representative role is more than answering phones and scheduling appointments. Our CSRs are the first face clients see, the calm voice during stressful moments, and a vital part of every patient's care journey.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
