At Class IV, we provide IT consulting services that help businesses run efficiently, stay secure, and make smarter use of their data. We’re currently seeking a motivated, customer-focused IT Support Specialist (Tier I) to join our team on a short-term contract.
This is an onsite role based in the Denver Tech Center, running from June 1st through mid-August. It’s a great fit for someone who enjoys hands-on troubleshooting, supporting end users, and working in a fast-paced environment where responsiveness and professionalism matter.
Responsibilities
- Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network issues at Tier 1 level.
- Log and track support requests in the ticketing system, ensuring timely updates and resolutions.
- Escalate complex issues to Tier 2/3 support when necessary.
- Client-facing troubleshooting including account setup, hardware preparation, software installation, networking (Unify) as well as Mobile Device support (Android).
- Maintain a professional and customer-first attitude in all interactions.
- Document troubleshooting steps, solutions, and best practices for future reference.
Qualifications
- Previous onsite client exposure strongly preferred.
- 1+ year of experience in a help desk, technical support, or IT support role (or equivalent education/certifications).
- Familiarity with Windows and/or macOS environments, Microsoft 365, and common office applications.
- Basic understanding of networking (IP addresses, DNS, Wi-Fi troubleshooting) specifically Unify networking equipment.
- Strong communication skills and ability to explain technical concepts to non-technical users.
- Clean Background / MVR.
- Self-motivated with excellent problem-solving skills and attention to detail.
Preferred Certifications
- CompTIA A+
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft 365 Fundamentals (MS-900)
Job Type: Contract
Pay: $28.00 - $30.00 per hour
Work Location: In person
