Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $35.00 per hour
Work Day/Hours: 8:00 a.m. -5:00 p.m. /M-F
The City of Durham’s Department of Water Management (DWM) wants YOU to join our team of more than 380 talented and dedicated employees that provide critical water and sewer services for Durham’s 309,000 plus residents. Not only do we deliver the Best Tasting Water in the state to our customers each and every day, but we also make sure that the wastewater leaving our facilities is carefully treated to protect the environment. If you have a passion for managing vital water resources, protecting the environment, providing excellent customer service, join our team and lend your expertise to the Department of Water Management’s Finance/Customer Billing Team.
The Utility Billing Specialist works in a fast-paced environment serving water management employees within the City of Durham. This position is devoted to providing cashiering, customer service, and utility billing for utility customers and related City services. Provides quality assurance to the team, dealing with escalated customer complaints, as well as providing support for complex billing issues. Responsible for compiling data and preparing monthly reports; auditing daily billing activities and performing quality control; communicating with customers to resolve escalated issues; providing training to staff based on quality control results; assisting the supervisor with facilitation of team; and monitoring status of formal customer service requests placed through the City’s enterprise Customer Service function.
