Knowledge of:
- Basic mental health principles, therapeutic interactions and boundaries, patient rights,
infection prevention, performance improvement process.
- Basic computer operations and related hardware/software required to perform job
requirements.
- Proper telephone and radio communication techniques.
- Motor vehicle laws, court etiquette, patient rights.
- Emergency procedures.
- Performance Management (PM), and Continuous Quality Improvement (CQI) and
Lean methodologies.
Skill in:
- Basic physical assessment, application and monitoring of staff performing security
functions with the ability to assess individual performance, utilizing established
procedures.
- Operation of required equipment and vehicles, including: transport safety devices,
regular and wheelchair vans, wheelchairs, radios, computer hardware, and other items
which may be required by the job function.
- Written and verbal communication.
- Patient de-escalation techniques and general safety and NVCI practices.
Ability to:
- Demonstrate flexibility in scheduling, and in flexibility to frequent changes in assignment
to adapt to the changing needs of a diverse population in a secure setting.
- Adapt to changes in patient condition/compliance while in a public venue, and
respond to such changes in a safe and appropriate fashion.
- Maintain vehicle records as required.
- Complete appropriate documentation and record keeping both accurately and in a
timely fashion.
- Respond appropriately to emergency situations.
- Interact professionally with outside entities such as outside law enforcement, as well as
law enforcement/courts when required.
- Learn additional skills, software, or hardware use which may be required to
generate improvements in the performance of patient care & transport.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal
opportunity at all levels of public employment, and creates an inclusive work
environment that enables all individuals to perform to their fullest potential free from
discrimination.
