Description:
Department: Silver Mountain Lodge
Job Title: Day shift
Workdays/Hours: 6am-2pm, 8am-4pm, 12pm-8pm. Weekends and holidays required.
Classification: Hourly, non-exempt
Job Description:
Responsible for Internal/External phone calls and guest service
Essential Duties and Responsibilities:
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Check guests in and out of rooms and help with any issues they may have
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Get packages ready for check in
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Answer internal/External calls from guests needing supplies or wanting to make a reservation.
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Restock supplies at the front desk, lobby and gift shop, notify manager of supplies needed.
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Resolve problems arising from guest complaints, reservation and room assignment activities.
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Provide feedback to the other shifts and supervisor/manager.
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Such other appropriate duties as may be required.
Requirements:
Pre-Employment Requirements: Reference check, criminal background check.
Education and/or Experience:
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High school diploma or equivalent.
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Some accounting experience required.
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Consistent employment history.
Technical Skills:
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Knowledge of Word and Excel required.
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Familiarity with multi-line phone system, copier, fax, and scanner.
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Knowledge of Springer Miller software preferable, but not required.
Performance Skills:
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People pleasing attitude.
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Team player.
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Good communication skills.
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Ability to solve problems and handle guest complaints.
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Ability to work independently and with little supervision.
