Education:
Associate’s degree in IT, Computer Science, or Engineering required; Bachelor’s preferred.
Experience:
Minimum of 5 years of hands-on experience in a fast paced and dynamic technical support environment or equivalent with a combination of education and experience.
Certifications:
- Required : Cisco Certified Network Professional (CCNP), or equivalent enterprise networking experience.
- Strongly Preferred : Palo Alto Networks Certified Network Security Administrator (PCNSA) or higher-level relevant Palo Alto certification.
- Preferred : Check Point Certified Security Administrator (CCSA) or equivalent Check Point certification.
Technical Skills:
- Expertise in routing, switching (L2/L3), and network security.
- Proficiency in fiber infrastructure and load balancers.
- Experience with Cisco platforms (ISE, VoIP, Meraki).
- Knowledge of network monitoring tools (SolarWinds, LiveAction).
Understanding of SD-WAN, cloud networking, and virtualization.
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Soft Skills:
- Strong problem-solving, time management, and customer service skills.
Ability to document procedures and effectively communicate with stakeholders.
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Physical Demands & Work Environment:
- Occasionally lift/move up to 50 lbs for hardware installations.
- Work in a quiet office environment with occasional field visits.
Travel required up to 30%.
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Language :
English: Excellent verbal and written communication skills along with the ability to interact effectively with employees, vendors, and external contacts. Ability to communicate and present information to all levels of management.
Why Join Us?
- Gain hands-on experience in enterprise IT environments.
- Work alongside experienced administrators for mentorship and growth.
- Access to training and development opportunities for career progression.
Competitive salary, benefits, and a collaborative work environment.
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SPECIALIZED KNOWLEDGE OR ABILITIES
Language : English Excellent communication skills both verbal and written. Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence and technical documentation.
Technical Skills :
Reasoning Abilities : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Organizational Skills : Strong organizational skills, strict attention to details and ability to multitask and prioritize as necessary, with minimal supervisory direction.
Interpersonal Skills : Ability to work independently and in a team environment.
Time Management: Ability to prioritize deliverables and meet deadlines; strong sense of urgency; ability to meet work under pressure, to meet strict deadlines.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands and/or finger, handle or feel; reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Some lifting, carrying, pushing and pulling equipment is involved when handling service calls outside the department.
WORK ENVIRONMENT
Full-time in office position requiring occasional on-call availability for critical server incidents.
