At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Job Summary:
We are seeking a reliable and detail-oriented Operations Associate to support payment processing and non-financial request handling within a high-volume operations team.
This is an onsite role in Lake Mary, FL with exposure to core banking operations and emerging AI-driven process improvements, offering a strong entry point into financial services.
Key Responsibilities:
- Payment Processing: Handle stop and replace payment requests, ensuring accuracy and timely execution of check-related activities
- Request Management: Process non-financial service requests including pulling transcripts, compiling reports, and drafting correspondence
- Exception Handling: Investigate payment issues (e.g., lost or misdirected checks) and coordinate resolutions across internal teams
- Collaboration: Work closely with internal partners (e.g., wire room and operations teams) to gather details and complete requests
- Reporting & Tracking: Maintain and update tracking logs (e.g., Excel) for payment activity and outstanding requests
- Client Support: Assist with inquiries and provide updates through professional written communication
- Process Improvement: Participate in automation initiatives, including supporting AI-driven enhancements to streamline manual workflows
- Operational Execution: Manage a consistent volume of tasks while maintaining accuracy and meeting deadlines
Qualifications:
- High School Diploma required
- Strong organizational skills with high attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple tasks in a fast-paced environment
- Reliable, accountable, and proactive in completing assigned work
- Proficiency in Microsoft Office Suite
Preferred Experience:
- Prior experience in banking, financial services, or operations
- Exposure to payment processing or transaction-based workflows
- Familiarity with Excel for tracking and reporting
- Interest or experience in automation or AI tools
- Bachelor’s degree in Business or related field
Why Join Us:
This role offers hands-on experience in financial operations with opportunities to contribute to automation and modernization efforts. You’ll work in a collaborative team environment handling real-time payment processes while gaining exposure to AI-driven tools and process improvements.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
